RETURNS & REFUNDS 

Contact Us Page

Our representatives are available 24/7 (Anytime, Arizona Time) For Customer Service Concerns. Our shipping center support, returns support, & technical support have operation hours Mon - Fri 9am - 4pm PST. Some of our shipping centers are closed on Thursdays

But if you ever need any assistance, you can always reach out in multiple ways. 

- Email: Support@letsebike.com
- Phone: (888) 886-1488 (Text service available as well)
- Live Chat: Lower right hand corner on our website

We do our best to acknowledge every single inquiry we receive, as always, YOU MATTER TO US. We provide the top notch customer service.

Give us a call at anytime and we'd be honored to serve you!

You can now even place an order over the phone 24/7 

Give us a call at your convenience - (888) 886-1488

Thanks for stopping by to Let's Ebike! We have all of the best options for electric bike/mopeds. We carry top quality brands in the industry for ebikes. 

Overall our mission is to provide immense value to our customers to give them the best option possible for them. We are not the Brand, we carry brands. By carrying brands this gives us a chance to give our customers multiple options to find the best bike choice for their experience! 

We aren't like any other bike stores. We provide the following: 

- Amazing Customer Service: We put our customer on a pedestal, honestly without you there will be no Let's Ebike. Give us a call, our phone reps are available to speak 24/7, we're not like most companies who look at you as just an order number, your  name to us. YOU MATTER TO US.

- Top Quality Bikes: This is relative to your opinion, but we have have factual data as well. We carry best selling brands in the industry for commute, mountain biking, hunting, and more!

- Fast Shipping: If our products are in stock we typically ship anywhere from Same Business Day to 3 Business Days. For the most part, your merchandise is handled diligently with very fast shipping to arrive at your doorstep.

- Financing: Most companies they don't allow everyone an opportunity to experience electric biking. We know that these products can get expensive, with that being said, this isn't any ordinary bike you're purchasing for you and your family. Financing allows our customers who don't wish to pay money upfront a chance to experience our ebikes as well. 

- Free Shipping And No Sales Tax: This gets very interesting..... Before the big turn in the world with the pandemic going on, most retail stores were available for walk ins. After the pandemic in 2020 most retailers had 2 choices; 

1. Shut Down Business Completely

2. Pivot 100% Online as a Retailer

We're number 2. We are 100% online retailer, yes there's pros and cons, But we focus on our pros. We're able to cut cost with leasing brick and mortar spaces and put that savings BACK INTO OUR CUSTOMER'S POCKETS. By being online, it also helps us get 98% of our customers qualified to pay no sales tax. Most of our customers save anywhere from $100 to upwards of $1,000 on select purchases with us because of our advantages in the market! 

Overall, our store, outside of being started out of a need, has a bit of a short story. Here's a message from our owner. 

We have partnered with Klarna to provide you with financing on your purchases - offers start at 0% APR if paid in full within 6 or 12 months!*

 *Interest will be charged to your account from the transaction posting date at 19.99% APR if the purchase balance is not paid in full by the end of the applicable 6 or 12 months promo period. Minimum monthly payment required. Additional payments may be required to pay off purchase before promotion expires.

Promotional offers are for qualifying customers. Non-promotional purchases have a standard APR of 19.99% and are subject to a potential $2 monthly minimum interest charge. See terms.

It’s simple and easy - no credit cards or bank accounts required

1.  Add your item to the cart

2.  Select "KLARNA" as your payment option at checkout.  You'll see which plan your order qualifies for

3.  You will be required to share 2 pieces of information

4.  Approval is instant and you will be invited to confirm the purchase

5.  Let's Ebike ships you the item immediately

6.  Klarna will send you an email 1 month after shipping to advise you on how to start paying monthly installments.

 After that, complete all future purchases using financing with just a one-click checkout!

Payments on Klarna.com

You can review your latest purchases and settle your monthly statement at any time by logging into your Klarna account at www.klarna.com.

Safe and Secure

We use modern safeguards and security to protect your information and prevent unauthorized purchases. Zero Fraud Liability with Klarna’s Buyer Protection policy.

Find out more about Klarna’s buyer protection

About Klarna

• 70,000+ merchants globally
• 60 million+ existing customers
• Available in 18 countries

Frequently Asked Questions

Don’t see your question here? Check out Klarna’s full FAQ page!

Q:​ ​What​ ​is​ ​Klarna?

A: Klarna is a global payment solutions company that provides customers with a simpler and seamless buying experience. We work with over 70,000 merchants and 60 million customers globally.

Klarna provides an affordable and highly flexible financing option which is offered at our checkout. This open-end line of credit is issued by WebBank in partnership with Klarna, and it allows you to pay for your purchases over time.

Q:​ ​How​ ​do​ ​I​ ​pay​ ​for​ ​my​ ​purchase​ ​over​ ​time?

A: It’s simple! Just select “Klarna” at checkout to proceed to the application where you will enter simple, top-of-mind information to apply. You will know in seconds which payments plan you are approved for. Once completed, the merchant will ship your order and Klarna will send you an email regarding upcoming payments. Payments are managed here on Klarna.com.

Q:​ ​What​ ​are​ ​your​ ​APR​ ​rates?

A: Our APR rates vary depending on your purchase amount. You will see the promotional APR and time period that your purchase qualifies for, and the total you will pay when you select Klarna as your payment option at checkout. You will review this before you complete your purchase.

Q:​ ​How​ ​much​ ​will​ ​I​ ​have​ ​to​ ​pay​ ​for​ ​my​ ​purchase?

A: For No Interest if Paid in Full purchases, you only pay your order total if it is fully paid within 6 or 12 months depending on your plan - no interest added! Keep in mind, you still need to make at least your minimum monthly payment as noted on the statement Klarna will email to you. If your No Interest if Paid in Full balance is not paid for within the promotional period, interest will be charged to your account from the transaction posting date at 19.99% APR.

1. Any misuse of the product, such as using the bike for commercial/rental uses, play dangerous act, etc., riding the bike on the abnormal road conditions

2. Any unauthorized modification to the product, such as disassemble the bike without direction by Rattan/Yamee, faulty installation, repair, or maintenance by anyone other than Rattan/Yamee,

3. The product has been in any accidents, such as traffic accidents

4. The product has been in extreme environment (including extreme temperature or humidity), extreme physical or electrical stress or interference, fluctuation or surges of electrical power, lightning, static electricity, fire, acts of God or other external causes 

5. Anti-rust layer damage caused by misuse (the damage of anti-rust layer can lead to the corrosion and fracture of the parts).

1. Platform of the purchase, such as Amazon, Brand Store, etc. (If purchased on Amazon, Please also include the seller name on your order)

2. Order number/ID

3. The email and shipping address you used when placed order

4. Pictures/Short videos of the problems and a brief description of the problems