- Lowest Price Guarantee
- Easy Returns
- Fast Shipping
- No Sales Tax On Your Order
- Bakcou Warranty
Comes as a set (you get one pannier with the Bakcou mountain logo & one with the Bakcou shield logo).
- You get two pannier bags and a backpack strap
- Waterproof with roll-top closure
- Easily converts into backpack for quick transition from biking to hiking
- Lightweight, sturdy, anti-puncture, heavy canvas fabric stands up to weather and abuse
- Two quick release top clamps and one, side specific, left or right, lower clamp to ensure tight fit to pannier rack eliminating bag swing or movement
- Highly reflective Bakcou logo to aid in visibility of bag/bike when returning after dark
- Gear Capacity = 20 liters
- Gear Capacity = 1,221 cubic inches
- Weight Limit = 22 Pounds per bag
- Note: In order to meet waterproof standards the roll-top lid must be rolled 3-4 times
Lowest Price Guarantee
We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price aside from us before your purchase date please let us know and we will credit accordingly, if sensible. We want you to feel confident that you are getting the absolute best price for the product you are ordering (Please note that this doesn't apply to promo offers, closeouts, seasonal, or holiday sales). We do not Price Match Extended Warranties
To request your price match simply e-mail us a link to the same product on our website, or on our competitors website before your purchase order and we will process the payment accordingly.
Our 100% Price Guarantee has some limitations:
- Promotions such as rebates and buy one, get one free offers are not eligible
- The item must be in stock on the competitors website & manufacture level
- The competitor must be an online store, they may not have a retail location
- The website can not be a discounter or auction website (ie; walmart, amazon, eBay, overstock, etc..)
- The competitor must be an Authorized Retailer of the product in question
- The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
Cancellations & Refunds:
Any order cancelled after the initial 48 hours is subject to a $20 administration fee whether or not your product has shipped. If your product has already shipped but not reached you then you'll be subject to a 15% - 30% restocking fee and any additional shipping fee. (If your purchase is a pre-order we don't charge any fee for cancel)
Returns & Refunds
If you are unsatisfied with your purchase we will gladly accept your returned item. Our general returns policy lasts 7 days. If 7 days have gone by since the arrival of your purchase unfortunately we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Merchandise must be received in 100% new, re-sellable condition. Merchandise is not eligible for refund if it has been ridden, worn, used, abused or damaged in any way. Customers are responsible for total shipping cost (original shipment and return) of merchandise at their own expense unless notified otherwise. To complete your return, we require a receipt or proof of purchase.
Returned product will have a restocking fee of 15 - 30%, it may be lower depending on the manufacturer.
FAST FREE SHIPPING
Shipping For Your Order:
Every order will be confirmed via e-mail directly after you place your order. The confirmation means that we have only received your order in our system and have pre-authorized your credit card for the purchase. After we receive your order we will automatically reach out to our vendors to confirm that the product(s) are in stock and available for immediate shipment. If your product by chance is on back order or unavailable we will void the pre-authorization and contact to you via e-mail. Products usually ship out fast within 1-3 days on business days via UPS, Fedex, or Freight Delivery depending on your items size. Due to the larger size of our product we do not offer express shipping options. If your item(s) are available for immediate shipment (on business days) we will process the charges and submit the order to the destination. Note: Most larger products are delivered curbside/outside via a Freight company.. We ship only in the lower 48 states of the United States.
If your order is in stock and we process the charges to your credit card it will ship within 1-3 business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address your provide when checking out. If you do not receive tracking information from us within 5 business days of your order feel free to follow up with us at email@example.com . Orders should arrive 2-5 days after it's been put in transit depending product ordered and delivery location. Note: Some large items require delivery appointments with the freight companies at times. It is the customer's responsibility to set this up.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged please send photos before the assembly. If photos are taken after assembly we assume that the bike is used. Please email your photos to firstname.lastname@example.org and we will process a claim on your behalf and send out replacements parts.
NO SALES TAX ON YOUR ORDER
No Sales Tax: This gets very interesting..... Before the big turn in the world with the pandemic going on, most retail stores were available for walk ins. After the pandemic in 2020 most retailers had 2 choices;
1. Shut Down Business Completely
2. Pivot 100% Online as a Retailer
We're number 2. We are 100% online retailer, yes we're not able to offer that in person shopping experience anymore, But we focus on our pros. And we have some amazing savings opportunity, just for you!
We're able to cut cost by not leasing brick and mortar spaces and put that savings BACK INTO OUR CUSTOMER'S POCKETS. By being online, it also helps us get 99% of our customers qualified to pay no sales tax on your purchase with us. Most of our customers save anywhere from $100 to upwards of $1,000+ on select purchases with us because of our advantages in the market! Yes, we said $1,000+ saved.
If you have a bigger budget for your Ebike, Why buy your Electric Bike from a local retailer and spend an extra $100 - $1000+ on just sales tax alone! Good thing is, you can save that extra in your pockets.
Like most customers, just roll over that tax savings to an extended warranty to protect that bike of yours :)
Make the right decision.
Every eBike from BAKCOU comes with a one year limited warranty against manufacturing defects in materials or workmanship on its frame, motor, display and battery.
Within the first 30 days of purchase this warranty includes shipping, labor and parts for the frame, motor, display, battery and 30% off all other components. After 30 days the warranty includes only the cost of parts on the frame, motor, display and battery, labor and shipping are the owner's responsibility.
This warranty applies only to the original registered owner of the eBike from Bakcou and is not transferable.
This limited warranty does not apply to normal wear and tear, malfunctions, or failures due to abuse, neglect, improper repair, improper maintenance, alteration, modification, accidents, or other improper use.
The one-year warranty on Bakcou lithium-ion batteries from the date of original purchase does not include damage from power surges, use of improper charger, improper maintenance or other such misuse, normal wear or water damage.
If a component is deemed to be defective or damaged without user error or other improper use, Bakcou will assist in replacing that part. This includes any parts deemed to have been damaged in shipping. We will not replace any part deemed to be damaged by the user.
In the case of a repair or parts replacement under warranty, we will work with the owner to find a local certified bicycle repair shop to make the necessary fix. Bakcou will also cover the associated repair labor fees, only if the scope of service is agreed upon prior to the fix. The owner may also return the unit to Bakcou to make the needed repairs, but will be responsible for shipping costs each way.
All claims to this warranty must be made through Bakcou, LLC, and can be submitted to Bakcou.com. Proof of the original purchase may be required with any warranty request. Before making a claim, please contact our service department at letsebike.com as there may be a simple fix for the problem. Valid warranty claims will be processed within one year of the initial purchase.
SHIPPING DAMAGE CLAIMS
Upon delivery, immediately inspect your products for damage. Freight damage claims are extremely time sensitive, and we will not accept freight damage claims later than 3 business days from delivery. Note any damage to your products on the Bill of Lading before you and the delivery driver sign-off on the shipment. Take photos of any damage that is found and date the images when possible. Report shipping damage claims within 3 business days of delivery
Bakcou will accept the return or cancellation of an order under the following conditions:
Items that are purchased and cancelled before shipping are subject to a 15% processing fee.
Ebikes that are shipped may be returned within 14 days of delivery if the odometer has no miles on it and the bike shows no sign of use. If there are fewer than 10 miles on the bike it may be returned within 14 days of purchase. However, 25% of the purchase price is non-refundable and purchaser is responsible for return shipping fees. The original shipping charges are non-refundable.
Bakcou will not accept the returns of products after 14 days.
In the event of a product return, Bakcou will not accept the return of promotional items associated with that sale. The MSRP value of the promotional items will be deducted from the refund.
Before a return is made, the customer must receive written approval of the return and a Return Authorization Number from Bakcou, LLC. If a customer sends a return without the written consent of the company, a refund will not be issued. The customer who sends a unit back without consent will be responsible for shipping costs back to them, or will sacrifice the item. Once a return is approved by Bakcou, LLC, you may receive an exchange, company credit or a refund.Please address your return to:
c/o Returns: Authorization # _____
PO Box 12723
Ogden, Utah 84412
Perfect container for small incidentals and easy on/off.
Bakcou Dual-Use Pannier Backpack
Awesome service! Great to work with and kept me up to date on my order.