Estimated Arrival: Between Mar 02 and Mar 07. *ETA to USA Only
Shipping : Typically Arrives in 2-7 Business Days
- Price Match Guarantee
- Returns & Refunds
- Why Buy From Us?
- Ecotric Warranty
Don’t let its simplicity fool you. The STARFISH20 also features both pedal assist and throttle mode, equipped with a 350W motor and 10AH lithium battery, Aluminum alloy frame. The low front frame design makes it very convenient to get on and off the bike.
Get the STARFISH20. Enjoy riding with ECOTRIC®!
Rear Hub 36V 350W
Ecotric Smart LED
Left Brake For Rear/Right Brake For Front
Pedal Assist On-Demand Throttle
20 ×1.75' Tires
Included, Front And Rear
WEIGHT WITH BATTERY
Click(The Size Guide)
Price Match Guarantee
We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price aside from us within six months of your purchase date please let us know and we will credit your original payment for the difference. We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date we will credit the difference as well. (Please note that this doesn't apply to general markdowm, promotions, closeouts, seasonal, or holiday sales) We do not price match Xtreme or Ecotric Products
To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within six months from the date of your order and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
- You must purchase the item from our website before requesting your Price Match Guarantee
- Promotions such as rebates and buy one, get one free offers are not eligible
- The item must be in stock on the competitors website
- The competitor must be an online store, they may not have a retail location
- The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
- The competitor must be an Authorized Retailer of the product in question
- The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
RETURNS & REFUNDS
Although we make it our mission to provide you with the highest quality products and the best customer service in the industry, we understand that sometimes things just don't work out.
If you are not 100% satisfied with your purchase, then we are here to help!
WE CARRY OUT OUR BRANDS RETURN POLICIES, PLEASE SEE BOTTOM. FOR ALL OTHER BRANDS POLICIES
What Should I Do If My Order Is Damaged?
All of our manufacturers thoroughly inspect each item before it is shipped. However, please make sure you also inspect your item(s) when it arrives before you sign for it. If you see any visible damages, please sign for the item as "Damaged" and retain a copy of the bill/receipt.
After that, please contact us and we'll help you file a claim with the manufacturer. All damage claims are handled directly by our manufacturers.
How Can I Return My Item(s)?
If you are not 100% satisfied with your purchase, please contact us and we will help you with the return.
Our manufacturers' return policies last between 7 and 30 days . Unfortunately, if the manufacturer's return policy time has gone by, we won't be able to process a return for you. If you contact us within the manufacturers allowed return time, we'll be able to help you return your item(s).
Please note that all returns are subject to a 15%-25% restocking fee by our manufacturers. The customer is also responsible for the cost of shipping the item(s) back.
To be eligible for a return, your item(s) must be unused and in the same condition you received it in. You must also keep the original packaging of the item(s).
Please don't return the item(s) before you contact us. To initiate a return, please contact us first and we'll help you with the return.
All returns must be initiated with our manufacturers. After that, you'll receive an RMA (Return Merchandise Authorization) number from our manufacturer. You can proceed with the return after.
After the manufacturer receives the item(s), they will inspect it. If it's in a unused, new sell-able condition, we'll issue you a refund to your original payment method within 3-5 days.
- Please make sure you use tracked shipping when you return the item.
- Please make sure you receive an RMA (Return Merchandise Authorization) number first before you return your item(s).
- If a customer refuses a delivery of an item, they will be subject to a 15%-25% restocking fee by our manufacturer + the shipping cost of the returned item(s).
How Do I Get A Refund?
If you have returned your item(s) to the manufacturer and they approved the return, we'll issue you a refund to your original payment method in 3-5 working days.
Can I Cancel My Order?
To ensure our customers receive their item(s) in a timely manner, we usually process orders as soon as we receive them. We process the majority of orders we receive in about 12 hours after purchase.
If your order is processed, but not shipped yet and you want to cancel it, you will be subject to $100 administrative fee.
If your order is already shipped when you want to cancel it, you can follow the steps in the "Return" section. You will be subject to a 15%-25% restocking fee by our manufacturer + the shipping cost of returning the item(s).
As soon as you place your order, you'll receive an "Order Confirmation" email with details about your order.
After we receive your order, we'll start processing it immediately. We process the majority of our customers' orders within 12 hours. We want you to receive your item(s) as soon as possible!
After your order is processed, it usually takes between 1-3 working days for it to be shipped. You will receive a "Shipment Confirmation" email with tracking info as soon as your order is dispatched to you.
WE WORK WITH
IMPORTANT: you must be present to sign for your order when it arrives. All of our e-bikes are shipped with "Signature Required" to make sure they arrive safely. After you receive your tracking information, you can know exactly when your order is going to arrive so you can make proper arrangements.
How Much Does Shipping Cost?
Shipping is FREE on all of our products! No minimums required.
How Long Does It Take To Ship My Order?
As soon as we receive your order, we'll start processing it immediately. Your order will be dispatched to you in 1-3 working days.
How Long Would It Take To Receive My Order?
After your order is shipped, it will take between 3-8 working days for you to receive your items depending on your location.
How Do I Track My Shipment?
As soon as your order is shipped, we'll send you an email containing your tracking number. You can use it to track exactly where your order is.
Which Courier Will Deliver My Order?
We work with different shipping providers to ensure the fastest shipping times for you. Some of them are: UPS, FedEx, DHL, USPS as well as as other premium couriers.
Do You Ship Internationally?
At this moment, we only ship within the US.
Should I Be Present To Receive My Order?
All of our e-bikes are shipped with "Signature Required". This is to ensure your e-bike gets to you safely. You can make arrangements accordingly based on the date on your expected delivery tracking info.
We Would love to hear from you! We can talk about e-bikes all day long :)
If you need help choosing an e-bike, have any questions, requests, feedback or you just want to say hi, please feel free to contact us using one of the methods below.
You can also visit our FAQ page to see if your question is answered there.
Chat With Us
Use your preferred method above to get in touch with us. Our experts are available between 9am-9pm PST. If the line is busy, just leave us a message and we'll get back to you ASAP.
Unlike other stores, your message isn't going to the abyss, never to see daylight again. We do reply to every single request we get. We provide the exceptional service that we would love to experience ourselves!
We can't wait to hear from you!
Let's be honest. Buying an electric bike is not a small investment. Also, as much fun as electric bikes are, choosing the best e-bike for you could be a daunting process. We help you have the best e-bike buying experience through:
1. Stellar Customer support: there are a lot of choices when it comes to buying an electric bike. Many of our customers are overwhelmed with the number of e-bikes on the market a well as all the technical jargon that surrounds them. Through our expert detailed descriptions, website advanced filtering options and expert customer staff, we can help you choose the perfect e-bike for yourself or your loves ones! You're paying a premium for your electric bike and you'll get premium support with us.
2. Premium Quality: we refuse to sell low quality e-bikes at Let's Ebike. We only offer premium e-bikes from the best brands on the market. You don't have to worry about your electric bike breaking or stopping to work after 6 months of buying it. Our expert e-bike staff thoroughly hand-picks every single electric bike we sell on our store so you can spend more time riding and having fun and less time worrying about you e-bike stopping to work.
3. Passionate Staff: here at Let's Ebike, we talk about electric bikes all day every day! We live and breathe e-bikes! We're really proud to have such a great team that is passionate not only about e-bikes, but more importantly about serving our valued customers. You won't find this level of expertise and passion anywhere else. We made sure of it!
If you have any question or feedback, feel free to reach out to us using our contact page. Without our customers, we wouldn't be here. You are the cornerstone of Let's Ebike and we strive to provide you with the best service you've ever received.
4. Free Shipping: our free shipping policy doesn't have any minimums. You'll get free shipping no matter what product you order from us.
5. No sales tax: unlike brick and mortar stores, we don't charge sales tax on any of our products depending on your location. We'll pass those savings on to you.
6. Easy Financing: we have partnered with Klarna to offer you easy financing options. You can order your e-bike now and then pay later in easy installments.
7. Lowest Prices: we offer a price match guarantee on all of our products. If you find any other store selling the exact same item we have on our store but cheaper, then we will match that price, even if you've already purchased from us!
Thank you & happy e-biking!
We have partnered with Klarna to provide you with financing on your purchases - offers start at 0% APR if paid in full within 6 or 12 months!*
*Interest will be charged to your account from the transaction posting date at 19.99% APR if the purchase balance is not paid in full by the end of the applicable 6 or 12 months promo period. Minimum monthly payment required. Additional payments may be required to pay off purchase before promotion expires.
Promotional offers are for qualifying customers. Non-promotional purchases have a standard APR of 19.99% and are subject to a potential $2 monthly minimum interest charge. See terms.
It’s simple and easy - no credit cards or bank accounts required
1. Add your item to the cart
2. Select "KLARNA" as your payment option at checkout. You'll see which plan your order qualifies for
3. You will be required to share 2 pieces of information
4. Approval is instant and you will be invited to confirm the purchase
5. Let's Ebike ships you the item immediately
6. Klarna will send you an email 1 month after shipping to advise you on how to start paying monthly installments.
After that, complete all future purchases using financing with just a one-click checkout!
Payments on Klarna.com
You can review your latest purchases and settle your monthly statement at any time by logging into your Klarna account at www.klarna.com.
Safe and Secure
We use modern safeguards and security to protect your information and prevent unauthorized purchases. Zero Fraud Liability with Klarna’s Buyer Protection policy.
Find out more about Klarna’s buyer protection
- 70,000+ merchants globally
- 60 million+ existing customers
- Available in 18 countries
Frequently Asked Questions
Don’t see your question here? Check out Klarna’s full FAQ page!
Q: What is Klarna?
A: Klarna is a global payment solutions company that provides customers with a simpler and seamless buying experience. We work with over 70,000 merchants and 60 million customers globally.
Klarna provides an affordable and highly flexible financing option which is offered at our checkout. This open-end line of credit is issued by WebBank in partnership with Klarna, and it allows you to pay for your purchases over time.
Q: How do I pay for my purchase over time?
A: It’s simple! Just select “Klarna” at checkout to proceed to the application where you will enter simple, top-of-mind information to apply. You will know in seconds which payments plan you are approved for. Once completed, the merchant will ship your order and Klarna will send you an email regarding upcoming payments. Payments are managed here on Klarna.com.
Q: What are your APR rates?
A: Our APR rates vary depending on your purchase amount. You will see the promotional APR and time period that your purchase qualifies for, and the total you will pay when you select Klarna as your payment option at checkout. You will review this before you complete your purchase.
Q: How much will I have to pay for my purchase?
A: For No Interest if Paid in Full purchases, you only pay your order total if it is fully paid within 6 or 12 months depending on your plan - no interest added! Keep in mind, you still need to make at least your minimum monthly payment as noted on the statement Klarna will email to you. If your No Interest if Paid in Full balance is not paid for within the promotional period, interest will be charged to your account from the transaction posting date at 19.99% APR.
To make a warranty claim always keep handy the vehicle model, date of purchase, vehicle serial number as well as the order number on our website.
Every ECOTRIC electric bicycle on our website comes with a 18 months warranty against manufacturing defects in materials or workmanship on its frame, battery, motor, controller, and display.
This warranty applies only to the original registered owner of the ECOTRIC bicycle and is not transferable.
This limited warranty does not apply to normal wear and tear, malfunctions, or failures due to abuse, neglect, improper repair, improper maintenance, alteration, modification, damage or failure due to accident or other improper use, installation of third party components, parts, or accessories, or any products that have been modified from manufacturer’s specifications.The battery warranty does not include damage from power surges, use of improper charger, improper maintenance or other such misuse, normal wear or water damage.
It is important that you register your new bicycle within 30 days after purchase in order to activate the warranty and provide a record of the serial number of your bike.
TO ACTIVATE YOUR NEW ECOTRIC ELECTRIC BICYCLE WARRANTY, PLEASE REGISTER YOUR BIKE HERE.
TERMS AND CONDITIONS OF THE WARRANTY
For your reference, please refer to below comprehensive warranty:
1. Frame – are warranted to be free from defects in material or workmanship for entire life. Paint finish is considered consumable and is not part of the warranty.
2. Display, Controller and Motor Assembly – are warranted to be free from defects in material or workmanship for a period of 18 months from purchase.
3. Original Batteries – are warranted to be free from defects in material or workmanship for a period of 18 months from the date of purchase as follows: full replacement during the first 12 months, while replacements needed during months 13-24 are prorated as per this schedule.
The battery is sealed and cannot be opened or fixed. The battery should not have a percentage of nominal charge retention of 60% or less. Misuse of the battery, negligence or attempt to open or repair it will void the warranty.
4. General: The bicycle is backed up by a 18 months main warranty, certain components listed on this chart or consumables may be subject to a different period of coverage or not included in this warranty.
5. Consumables: Components subject to wear are not covered by the warranty: Tires, inner tubes, brake lines, brake pads, basket, wheel lining tape, light bulbs, LEDS, fuses, etc.
Exclusions: The other parts are Normal wear parts which are excluded from this warranty.
If any parts happen to be damaged during shipping, please contact us immediately after shipment arrival. ECOTRIC will send a replacement part at our expense and will work with you to fix the issue.
Please note that for warranty issues, the customer is responsible for the cost of labor to install warrantied components, however, we will cover the Shipping costs of warranty parts.
Always follow care and preventive maintenance procedures.
Always keep receipts from any services performed to the vehicle by an authorized distributor or service center.
The warranty will be voided by any of the following circumstances:
- Failure to follow all directions or recommendations listed in the user manual.
- Cycling collision, accident or vehicle damage caused by careless parking
- Acts in violation of laws
- Never registered your ebike
- DIY repairs on electronics
- Abusive use the bicycle in off-road terrain, mud, snow, water, sand, gravel and water
- If the bicycle is used as rental unit
- Damages caused by natural disasters such as earthquakes, lightning, fire, flooding and other hazards .
- Rust and/or paint fading caused to heavy exposure to rain, hail, snow or direct sunlight for prolonged periods of time.
- Overloading beyond recommended capacity .
- Damages caused by nails, needles, broken glass , debris , sharp rocks or other foreign objects .
- If the bicycle is used but not limited to stunts, jumping from ramps, stairs or elevated ramps.
- If vehicle is used in competitions or racing.
- If vehicle has been modified for any purposes on the motor, electrical system, suspension frame, and battery.
- Use of other components not approved by the manufacturer.
- Damages resulted from improper care and handling.
For any questions about your warranty or to make any claims please contact ECOTRIC bikes at:
Address: Unit D/E, 7307 Edgewater Drive, Oakland,CA 94621
I received my bike in a week's time which impressed me I must say. I did although order a matte black with the black and red tires but I received blue instead, kind of a let down but everything else was great. I put it together, charged it up and took off. Really love the way it rides could barely get off the thing the first day. My throttle has stopped working, not sure what to do or how to fix it but my pedal assist is working just fine. All in all love it money well spent!
I bought the Starfish for my wife. She needed a smaller and lighter ebike. I have a Radmini Step-Thru and it was too large and heavy for her. Shipping was quick and the bike comes completely assembled. Just remove from the box and air the tires and take off. The bike is easy to fold and carry in our Jeep.
Hello I just want to complement Ecotric for making High Quality E-Bikes more affordable. I have been looking at E-Bikes from many manufactures and sellers for several years. I have found that there are more expensive E-Bikes from other Companies that are really not much better than these. Then there are less expensive E-Bikes but they are cheaper because, they are cheaper. Trust me the cheaper bikes are not worth fooling with. You want to have a good quality Bike and start off with a Good Warranty as Ecotric offers. As for our 2 Ecotric Starfish Bikes we have. We have had them about 4 months now and have ridden them about a dozen times. Now when we ride... we ride. We go anywhere from 20 to 30 miles. We have learned the range we can get out of them when using Pedal Assist to be about 35 miles in most areas. They are pretty easy to pedal with no electric motor assist. So even if we do go beyond that 35 mile range, we can just pedal power, so we don't worry too much about it. The Bikes have had a few minor issues and Ecotric has been awesome to deal with and get things resolved. If you ever need service just go through the same E-Mail you received after ordering your bike as a confirmation. One of the best parts about our Starfish E-Bikes is they fold and fit in the back of or Nissan Kicks perfectly. You will not find a better E-Bike for the Money. We are very happy with our Bikes. Thanks, Bob K.
I bought this Ecotric Starfish pedal assist folding bike to replace my 20 inch folding bike. We plan on mounting it on the back of our motor home for auxiliary transportation. Just received it today and spent about 15 minutes assembling. I am pleased with the quality of build, the locking mechanism, adjustable height for the seat and handlebar. The 350W motor is very quiet and pushes me along at a comfortable speed. I like the choices of the 3 assist modes with the option of using throttle only. At a little over 52 lbs, I can handle lifting it onto a bike rack. The bike was shipped in protective packaging and was not damaged, not even a scratch. Couldn't be happier. I chose this product over other similar bikes because it came with a 350W motor instead of a 250W, fenders front and back and a rear rack. The shape of the frame makes this one of the easiness bikes to get off and on. The price is also unbeatable.
I defininitely recommend this bike because of its heavy duty motor. high quality tires and amazing frame! I can also take it anywhere with me and without worries. Thanks to the rep for the amazing customer service and shipping was fast.