BAM Step Thru Ebike Hybrid Motor Electric Bike 750Watt 48V/14Ah Bicycle
BAM Step Thru Ebike Hybrid Motor Electric Bike 750Watt 48V/14Ah Bicycle
BAM Step Thru Ebike Hybrid Motor Electric Bike 750Watt 48V/14Ah Bicycle
BAM Step Thru Ebike Hybrid Motor Electric Bike 750Watt 48V/14Ah Bicycle
BAM Step Thru Ebike Hybrid Motor Electric Bike 750Watt 48V/14Ah Bicycle
BAM Step Thru Ebike Hybrid Motor Electric Bike 750Watt 48V/14Ah Bicycle
BAM Step Thru Ebike Hybrid Motor Electric Bike 750Watt 48V/14Ah Bicycle
BAM Step Thru Ebike Hybrid Motor Electric Bike 750Watt 48V/14Ah Bicycle
BAM Step Thru Ebike Hybrid Motor Electric Bike 750Watt 48V/14Ah Bicycle
BAM Step Thru Ebike Hybrid Motor Electric Bike 750Watt 48V/14Ah Bicycle
BAM Step Thru Ebike Hybrid Motor Electric Bike 750Watt 48V/14Ah Bicycle
BAM Step Thru Ebike Hybrid Motor Electric Bike 750Watt 48V/14Ah Bicycle
BAM Step Thru Ebike Hybrid Motor Electric Bike 750Watt 48V/14Ah Bicycle
BAM Step Thru Ebike Hybrid Motor Electric Bike 750Watt 48V/14Ah Bicycle
BAM Step Thru Ebike Hybrid Motor Electric Bike 750Watt 48V/14Ah Bicycle
BAM Step Thru Ebike Hybrid Motor Electric Bike 750Watt 48V/14Ah Bicycle
BAM Step Thru Ebike Hybrid Motor Electric Bike 750Watt 48V/14Ah Bicycle
BAM Step Thru Ebike Hybrid Motor Electric Bike 750Watt 48V/14Ah Bicycle
BAM Step Thru Ebike Hybrid Motor Electric Bike 750Watt 48V/14Ah Bicycle
BAM Step Thru Ebike Hybrid Motor Electric Bike 750Watt 48V/14Ah Bicycle
BAM Step Thru Ebike Hybrid Motor Electric Bike 750Watt 48V/14Ah Bicycle
BAM Step Thru Ebike Hybrid Motor Electric Bike 750Watt 48V/14Ah Bicycle
BAM Step Thru Ebike Hybrid Motor Electric Bike 750Watt 48V/14Ah Bicycle
BAM Step Thru Ebike Hybrid Motor Electric Bike 750Watt 48V/14Ah Bicycle

BAM Step Thru Ebike Hybrid Motor Electric Bike 750Watt 48V/14Ah Bicycle

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    $50 to $1,000+ Savings

    Availability:

    Estimated Arrival: Between Dec 08 and Dec 13. *ETA to USA Only

    Shipping : We Ship Orders Within 1-3 Business Days

     

    ewheels ebikes authorized dealer logo for really good ebikes

     

    BAM Women Step Thru 14" Ebike Hybrid Motor Electric Bike 750Watt 48V/14Ah Bicycle


    Elevate your confidence and tackle the road. Backed by our incredible 5-year warranty with all the design, performance and quality our riders have come to expect, the Step through is the best choice for the rider who wants easy access and ride-ability.

    This 14" Step Thru Electric Bike has already came pre assembled for you. It's just a few more steps you have to do with your bike, no worries, we included a quick step by step video for you to checkout how to assemble this Ebike!

     

    young lady riding the ewheels ew-step-thru ebike 

    FREE With Purchase:
    Rear Pannier Rack & Tail Light ($158 value)
    Charger ($99 value)
    Front & Rear Fender Set + Reflector ($169 Value)
    Headlight ($49 Value) 
    Lifetime Customer Support (Priceless)

    With a lightweight aluminum frame paired with a powerful 750-watt-48 volt electric motor, the BAM Step Thru Ebike provides the boost you need to push your limits.

    With Tektro disc brakes and a 7-speed gearing gives you control to handle whatever the road dishes out.

     We completely understand the process of browsing around to figure out the best bike out there that fits your needs, so we went ahead and included this brief video on the Step Thru Electric Bike. Feel free to check out this quick video about the BAM Step Thru 14" Ebike! 

     

      

      

    BIKE SPECS

    FRAME SIZE (INCHES): 14"

    TOTAL WEIGHT: 62 LBS

    PER CHARGE: 25-45

    MAX TORQUE: 40NM

    MOTOR TYPE: Shengyi Hybrid Direct Drive Hub Motor

    MOTOR WATTAGE: 750 Watts

    BATTERY TYPE: Lithium Ion

    BATTERY VOLTAGE: 48 Volts

    BATTERY AH: 14AH

    BATTERY WEIGHT: 7.16 LBS

    CONTROLLER: 48 Volts, 750 Watts

    DISPLAY TYPE: LCD Display

    TRIP ODOMETER: Yes

    ODOMETER: Yes

    SPEEDOMETER: Yes

    WATTMETER: Yes

    FRONT LIGHT TYPE: Integrated LED Headlight

    BACK LIGHT TYPE: Battery Operated LED Running Light

    PEDAL ASSIST TYPE: Intelligent 5 Level Pedal Assist with 12 Magnet Cadence Sensor

    THROTTLE TYPE: Twist Throttle with On/Off Button

    WIRING TYPE: N/A

    USB CHARGING: Yes

    FRONT BRAKE TYPE: Disc Brake

    BACK BRAKE TYPE: Disc Brake

    CHARGING TIE: 5-6 Hours

    
    
    

    BIKE FEATURES

     BRAKE CALIPERS: Tektro Aries Calipers

    BRAKE LEVERS: Tektro Brake Handles

    BRAKE PAD MATERIAL: Sintered Metal

    BRAKE ROTORS: Tektro 8I Rotors

    CHAIN: KMC Z Chain

    CRANK SET: 48T, 170mm ProWheel Ounce, Dual-Sided Aluminum Bashguard

    DERAILLEUR: Shimano Atlas Derailleur

    FENDERS: Yes (Front & Back)

    FORK: Front Suspension Fork

    FRAME TYPE: 6061 Aluminum

    FREEWHEEL: DNP 7-Speed Freewheel, 11-34T

    GEARING: 1 x 7-Speed

    GRIPS: Durable Imitation Leather Ergonomic Grips

    HANDLEBARS: Custom Forged Aluminum

    HEADSET: Semi-Integrated, 1-1/8" Straight Steerer Tube

    KICKSTAND: Heavy Duty Aluminum with Wide Plastic Foot

    PEDALS: Wellgo VB087 Pedals with Reflectors

    RACKS: Rear Integrated, 60 LBS Capacity / Front Optional

    WHEELS (RIMS): Weinmann Goliath, Allot, Double Wall, 36H

    SADDLE (SEAT): Velo Plush with Lifting Handle

    SEAT POST: Promax, 350mm x 27.2mm

    SEAT POST CLAMP: Quick Release

    SHIFTER: Shimano 7 Speed Thumb Shifter

    SPOKES: 12 Gauge, Stainless Steel

    STEM: Zoom, 60 Degree Angle Adjustment, 100mm Length, 88mm Height Adjustment

    TIRES: Kenda Tires

    FRONT SUSPENSION: Front Fork Suspension

    REAR SUSPENSION: N/A

    WHEEL REFLECTORS: Yes

    BELL: Yes

    INTEGRATED REAR RACK: Yes

    BRAKE HANDLE SENSORS: Yes (Left & Right)

     

     

     

     

    MEASUREMENTS

    ASSEMBLED TOTAL LENGTH: 73"

    ASSEMBLED TOTAL WIDTH: 26"

    ASSEMBLED TOTAL HEIGHT LOWEST: 43"

    ASSEMBLED TOTAL HEIGHT HIGHEST: 45.5"

    PACKAGE TOTAL LENGTH: 65"

    PACKAGE TOTAL WIDTH: 13"

    PACKAGE TOTAL HEIGHT: 35"

    WHEELBASE: 45"

    STAND OVER HEIGHT: 18"

    HANDLEBAR REACH: 13.5"

    MINIMUM SEAT HEIGHT: 33.5"

    MAXIMUM SEAT HEIGHT: 40"

    SEAT ADJUSTMENT RANGE: 6.5"

    MINIMUM HANDLEBAR HEIGHT: 43"

    MAXIMUM HANDLEBAR HEIGHT: 45.5"

    HANDLEBAR ADJUSTMENT RANGE: 2.5"

    SEAT TUBE: 15"

    SEAT POST DIAMETER: 27.2mm (1.07")

    CRANK SET DIAMETER: 170mm (6.69")

    DISK BRAKE ROTOR SIZE: 180mm (7.08")

    TIRED WIDTH: 2.3"

    TIRE DIAMETER: 26"

    WHEEL WIDTH: 1.5"

    WHEEL DIAMETER: 22"

    
    

     

    Price Match Guarantee

    We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price aside from us before your purchase date please let us know and we will credit accordingly, if sensible. We want you to feel confident that you are getting the absolute best price for the product you are ordering (Please note that this doesn't apply to promo offers, closeouts, seasonal, or holiday sales).  We do not Price Match Extended Warranties or any Xtreme Products

     

    To request your price match simply e-mail us a link to the same product on our website, or on our competitors website before your purchase order and we will process the payment accordingly.

     

    Our 100% Price Guarantee has some limitations:

    • Promotions such as rebates and buy one, get one free offers are not eligible
    • The item must be in stock on the competitors website & manufacture level
    • The competitor must be an online store, they may not have a retail location
    • The website can not be a discounter or auction website (ie; walmart, amazon, eBay, overstock, etc..)
    • The competitor must be an Authorized Retailer of the product in question
    • The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax

    RETURNS & REFUNDS 

    Cancellations & Refunds:

    Any order cancelled after the initial 48 hours is subject to a $20 administration fee whether or not your product has shipped. If your product has already shipped but not reached you then you'll be subject to a 15% - 30% restocking fee and any additional shipping fee. (If your purchase is a pre-order we don't charge any fee for cancel)

    Returns & Refunds 

    If you are unsatisfied with your purchase we will gladly accept your returned item. Our general returns policy lasts 7 days. If 7 days have gone by since the arrival of your purchase unfortunately we can't offer you a refund or exchange. However this time period may be extended or shortened depending on your product manufacturer. Note some brands qualify for a 30 day return guarantee.
    (Please refer to the product page of the product you've purchased and check that particular returns tab. We carry out our brands' returns policy only)

    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Merchandise must be received in 100% new, re-sellable condition. Merchandise is not eligible for refund if it has been ridden, worn, used, abused or damaged in any way. Customers are responsible for total shipping cost (original shipment and return) of merchandise at their own expense unless notified otherwise. To complete your return, we require a receipt or proof of purchase.

    Returned product will have a restocking fee of 15 - 30%, it may be lower depending on the manufacturer.

    Shipping policy

    Shipping For Your Order:

    Every order will be confirmed via e-mail directly after you place your order. The confirmation means that we have only received your order in our system and have pre-authorized your credit card for the purchase. After we receive your order we will automatically reach out to our vendors to confirm that the product(s) are in stock and available for immediate shipment. If your product by chance is on back order or unavailable we will void the pre-authorization and contact to you via e-mail. Products usually ship out fast within 1-3 days on business days via UPS, Fedex, or Freight Delivery depending on your items size. Due to the larger size of our product we do not offer express shipping options. If your item(s) are available for immediate shipment (on business days) we will process the charges and submit the order to the destination. Note: Most larger products are delivered curbside/outside via a Freight company..  We ship only in the lower 48 states of the United States.

    Shipment Process:

    If your order is in stock and we process the charges to your credit card it will ship within 1-3 business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address your provide when checking out.  If you do not receive tracking information from us within 6 business days of your order feel free to follow up with us at support@letsebike.com Orders should arrive 2-7 days after it's been put in transit depending product ordered and delivery location. Note: Some large items require delivery appointments with the freight companies at times. It is the customer's responsibility to set this up.

    Damages:

    Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged please send photos before the assembly. If photos are taken after assembly we assume that the bike is used. Please email your photos to support@letsebike.com and we will process a claim on your behalf and send out replacements parts.

    Contact Us Page

    Our representatives are available 24/7 (Anytime, Arizona Time) For Customer Service Concerns. Our shipping center support, returns support, & technical support have operation hours Mon - Fri 9am - 4pm PST. Some of our shipping centers are closed on Thursdays

     

    But if you ever need any assistance, you can always reach out in multiple ways. 

    - Email: Support@letsebike.com
    Phone: (888) 886-1488 (Text service available as well)
    Live Chat: Lower right hand corner on our website

    We do our best to acknowledge every single inquiry we receive, as always, YOU MATTER TO US. We provide the top notch customer service.

    Give us a call at anytime and we'd be honored to serve you!

    You can now even place an order over the phone 24/7 

    Give us a call at your convenience - (888) 886-1488

    Thanks for stopping by to Let's Ebike! We have all of the best options for electric bike/mopeds. We carry top quality brands in the industry for ebikes. 

     

    Overall our mission is to provide immense value to our customers to give them the best option possible for them. We are not the Brand, we carry brands. By carrying brands this gives us a chance to give our customers multiple options to find the best bike choice for their experience! 

     

    We aren't like any other bike stores. We provide the following: 

    - Amazing Customer Service: We put our customer on a pedestal, honestly without you there will be no Let's Ebike. Give us a call, our phone reps are available to speak 24/7, we're not like most companies who look at you as just an order number, your  name to us. YOU MATTER TO US.

    - Top Quality Bikes: This is relative to your opinion, but we have have factual data as well. We carry best selling brands in the industry for commute, mountain biking, hunting, and more!

    - Fast Shipping: If our products are in stock we typically ship anywhere from Same Business Day to 3 Business Days. For the most part, your merchandise is handled diligently with very fast shipping to arrive at your doorstep.

    - Financing: Most companies they don't allow everyone an opportunity to experience electric biking. We know that these products can get expensive, with that being said, this isn't any ordinary bike you're purchasing for you and your family. Financing allows our customers who don't wish to pay money upfront a chance to experience our ebikes as well. 

    - Free Shipping And No Sales Tax: This gets very interesting..... Before the big turn in the world with the pandemic going on, most retail stores were available for walk ins. After the pandemic in 2020 most retailers had 2 choices; 

    1. Shut Down Business Completely

    2. Pivot 100% Online as a Retailer

    We're number 2. We are 100% online retailer, yes there's pros and cons, But we focus on our pros. We're able to cut cost with leasing brick and mortar spaces and put that savings BACK INTO OUR CUSTOMER'S POCKETS. By being online, it also helps us get 98% of our customers qualified to pay no sales tax. Most of our customers save anywhere from $100 to upwards of $1,000 on select purchases with us because of our advantages in the market! 

     

    Overall, our store, outside of being started out of a need, has a bit of a short story. Here's a message from our owner. 

    "For those that may be interested, this business, and every single venture I begin in my life is dedicated to my mother (Sheila) who passed away in 2013, January 30th to be exact. After she went through a long hard fought journey of stage IV breast cancer (spread to her brain).  Following the passing of my mother in 2013 I've began devoting every single venture, business or personal, after her. I am a small single operated business to be more in touch with my customers. We strive to make the most of our efforts on through our business in the name of my mother Sheila. If you are so inclined, please put us in your prayers and give the patience and understanding when needed as we try to do for all our customers. If you ever need anything from us as a company, please don't hesitate to reach out and our representatives will be HONORED TO SERVE YOU. 

    We have partnered with Klarna to provide you with financing on your purchases - offers start at 0% APR if paid in full within 6 or 12 months!*

     *Interest will be charged to your account from the transaction posting date at 19.99% APR if the purchase balance is not paid in full by the end of the applicable 6 or 12 months promo period. Minimum monthly payment required. Additional payments may be required to pay off purchase before promotion expires.

    Promotional offers are for qualifying customers. Non-promotional purchases have a standard APR of 19.99% and are subject to a potential $2 monthly minimum interest charge. See terms.

    It’s simple and easy - no credit cards or bank accounts required

    1.  Add your item to the cart

    2.  Select "KLARNA" as your payment option at checkout.  You'll see which plan your order qualifies for

    3.  You will be required to share 2 pieces of information

    4.  Approval is instant and you will be invited to confirm the purchase

    5.  Let's Ebike ships you the item immediately

    6.  Klarna will send you an email 1 month after shipping to advise you on how to start paying monthly installments.

     After that, complete all future purchases using financing with just a one-click checkout!

    Payments on Klarna.com

    You can review your latest purchases and settle your monthly statement at any time by logging into your Klarna account at www.klarna.com.

    Safe and Secure

    We use modern safeguards and security to protect your information and prevent unauthorized purchases. Zero Fraud Liability with Klarna’s Buyer Protection policy.

    Find out more about Klarna’s buyer protection

    About Klarna

    • 70,000+ merchants globally
    • 60 million+ existing customers
    • Available in 18 countries

     

    Frequently Asked Questions

    Don’t see your question here? Check out Klarna’s full FAQ page!

    Q:​ ​What​ ​is​ ​Klarna?

    A: Klarna is a global payment solutions company that provides customers with a simpler and seamless buying experience. We work with over 70,000 merchants and 60 million customers globally.

    Klarna provides an affordable and highly flexible financing option which is offered at our checkout. This open-end line of credit is issued by WebBank in partnership with Klarna, and it allows you to pay for your purchases over time.

    Q:​ ​How​ ​do​ ​I​ ​pay​ ​for​ ​my​ ​purchase​ ​over​ ​time?

    A: It’s simple! Just select “Klarna” at checkout to proceed to the application where you will enter simple, top-of-mind information to apply. You will know in seconds which payments plan you are approved for. Once completed, the merchant will ship your order and Klarna will send you an email regarding upcoming payments. Payments are managed here on Klarna.com.

    Q:​ ​What​ ​are​ ​your​ ​APR​ ​rates?

    A: Our APR rates vary depending on your purchase amount. You will see the promotional APR and time period that your purchase qualifies for, and the total you will pay when you select Klarna as your payment option at checkout. You will review this before you complete your purchase.

    Q:​ ​How​ ​much​ ​will​ ​I​ ​have​ ​to​ ​pay​ ​for​ ​my​ ​purchase?

    A: For No Interest if Paid in Full purchases, you only pay your order total if it is fully paid within 6 or 12 months depending on your plan - no interest added! Keep in mind, you still need to make at least your minimum monthly payment as noted on the statement Klarna will email to you. If your No Interest if Paid in Full balance is not paid for within the promotional period, interest will be charged to your account from the transaction posting date at 19.99% APR.

    WARRANTY 

    Limited Warranty
    ELECTRIC WHEELS products are warranted to the original retail purchaser, when purchased directly from an authorized ELECTRIC WHEELS reseller, to be complete and free from defects in materials and workmanship in the frame and components, except for tires and inner tubes and batteries, for a period of:

    1. All electric scooters: 30 days from the date of purchase

    2. EWHEELS branded electric bicycles and Mobility scooters : 90 days from the date of purchase

     

    ELECTRIC WHEELS replacement/maintenance parts & accessories: 30 days from the date of purchase/receipt when purchased directly from ELECTRIC WHEELS.

    1. Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition, to ensure a credit.

    2. Complete the return reason questionnaire and include it in the return package.

    3. Before sending your return shipment, please remove all extra labels from the outside of the package.

    4. Send the return package to the following address: 
      EWheels
      RETURNS DEPARTMENT

      750 E. Covey Lane, Suite 135

      Phoenix, AZ 85024

    5. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.

    6. It is recommended that you use UPS whenever possible for your return. Retain the return Tracking Number to monitor delivery status.

    7. To receive a refund or credit, items must be returned within 10 days of original shipment date.

    8. Credit for gift returns will be issued to the original purchaser.

    9. If you have assembled the product, dissemble it before shipment using the original protective packaging materials.

    10. Package the disassembled item(s) securely in original product packaging, whenever possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition, to insure a refund or credit.

    11. Complete the return reason questionnaire that was included with your packing slip. Remove the mailing label portion and include the remainder of the slip in the return package.

    12. Contact a Customer Service Specialist at  support@letsebike.com  for instructions on arranging a freight delivery pickup for your items. Please have your customer ID number located on your packing list available when you call.

    13. You must be present at the location and time of pickup. All packaged item(s) must be at the front door for the freight driver.

    14. To receive a refund or credit, items must be returned within 15 days of original shipment date.

    15. Credit for gift returns will be issued to the original purchaser.

    16. All electric scooters: 30 days from the date of purchase

    17. EWHEELS branded electric bicycles and Mobility scooters : 90 days from the date of purchase\

    18. Shipping charges included in the Purchase Price of the Merchandise are non-refundable.

    19. Customer is responsible for returning merchandise at their own expense.

     

    Specific Warranty Items

    Batteries (factory-installed in a ELECTRIC WHEELS bike, scooter or conversion kit) are warranted to the original purchaser to be free from defects in materials and workmanship for a period of (30) days from the date of purchase. The battery warranty does not include damage from power surges, use of improper charger, improper maintenance or other such misuse, or normal wear. Batteries purchased as maintenance or accessory parts are warranted for 30 days from the date of purchase/receipt when purchased directly from ELECTRIC WHEELS.

    Items Not Covered
    Warranties are limited to replacement of parts and/or products determined by ELECTRIC WHEELS, at its sole discretion, to be defective. In cases where multiple components are missing, you may be redirected to the retailer for assistance.

     

    ELECTRIC WHEELS Limited Warranty does not cover or apply to the following: Normal wear and tear; any damage, failure and/or loss caused by accident, shipping, misuse, neglect, abuse and/or failure to follow instructions or warnings as stated on the product or in the applicable owner’s manual or other printed materials provided with the product; damage, failure and/or loss caused by the use of the product for stunt riding, ramp jumping, competition, off-road use, acrobatics, trick riding or other similar activities,water damage,  or use in any other manner for which such products were not specifically designed.

    This warranty does not apply to any products or components, mechanical and/or electrical, which have in any way been altered from their original configuration by any person. ELECTRIC WHEELS will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts.

    The ELECTRIC WHEELS Limited Warranty does not cover or apply to any ELECTRIC WHEELS product used for rental or commercial purposes unless the specific product is designated, labeled or marketed by ELECTRIC WHEELS as acceptable for rental or commercial use.

    The ELECTRIC WHEELS Limited Warranty does not cover or apply to any ELECTRIC WHEELS product sold by a non-authorized reseller or retailer.

    The ELECTRIC WHEELS Limited Warranty does not cover or apply to any replacement, maintenance or accessory parts not sold directly by ELECTRIC WHEELS to the original retail purchaser.

    Warranty Claims
    Those parts and/or products which are determined by ELECTRIC WHEELS to be defective and to qualify for warranty replacement will be provided at no charge, only after a valid warranty claim is processed by ELECTRIC WHEELS Customer Service Department. Warranty claims must be made by the original purchaser by contacting the ELECTRIC WHEELS Customer Service by email at service@ewheelsdealers.com  within the warranty period (stated above). Standard Shipping & Handling fees will apply to all orders placed for warranty parts and/or products and will be charged to the customer/warranty claimant at the time said parts and/or products are shipped from ELECTRIC WHEELS.

    ELECTRIC WHEELS, at its sole discretion, has the option of replacing with a new part, or factory re-certified part. The Limited Warranty stated herein is in lieu of and expressly excludes all other warranties not expressly set forth herein, whether expressed or implied by law or otherwise, including, but not limited to, any warranties for merchantability and/or fitness for any particular purpose. ELECTRIC WHEELS shall in no event be liable or responsible for incidental or consequential losses, damages or expenses in connection with their products. The liability of ELECTRIC WHEELS hereunder is expressly limited to the replacement of goods complying with this warranty or at the sole discretion of ELECTRIC WHEELS to the repayment of an amount equivalent to the purchase price of the product in question.

     

    Parts and Repairs

    Please contact an authorized Dealer or ELECTRIC WHEELS Customer Service directly with any parts and repairs questions at service@ewheelsdealers.com .


    Tires and inner tubes are warranted to be free from manufacturing and material defects for 30 days. The tire and inner tube warranty does not include damage from normal road hazards, flat tires, tire cuts and the like, skid wear or blowouts from over inflation or other such misuse, or normal wear.

    Warranty – Power Bikes (E-Bikes)

    ​ 

     

    Five Year Limited Warranty

    Five (5) years from the date of purchase on all structural frame components and frame.

     

    One Year Limited Warranty

    One (1) Year from the date of purchase, if any part or component of the bike is found upon examination to be defective in material and/or workmanship, it will be replaced at BAM Power Bike’s discretion. Parts included are the battery, motor, throttle, controller, LCD display, wiring, derailleur, hardware, wheel hubs, rims, pedals, kickstand, handlebar components and any other parts mutually agreed to of failed due to a manufacturing defect or quality issue.

    ​​

     

     

    WARRANTY EXCEPTIONS AND EXCLUSIONS

     

    Service and Labor Costs

    Unless previously authorized, service calls and labor costs are NOT included or covered under any warranty. The purchaser is responsible for the delivery to the authorized repair facility. Satisfactory proof of purchase is always required for warranty service. Please contact Ewheels directly for any assistance in locating a service provider or to make a warranty claim.

     

    Consumable Items

    Consumable items which may need replacing due to normal wear and tear like tires, tubes, lights, chains, upholstery and seating, brakes and brake pads, cables, fuses, buttons, shrouds and covers.

     

    Damage, Accidental Damage and Misuse

    Damaged caused by: battery fluid spillage or leakage, abuse, misuse, accident, negligence, improper operation, excessive loading, maintenance, storage, acts of God, commercial use, or use other than normal, extreme riding, modifications and alterations. 

     

    Second Hand Owners and Reselling

    No warranty will be offered or honored for second hand owners. The warranty is exclusively offered to the original purchaser. 

     

     

     

    HOW TO MAKE A WARRANTY CLAIM

     

    Initiating A Warranty Claim

    To initiate a warranty claim, please contact Ewheels service department by calling 888-571-2845, or by email at “Service@ewheelsdealers.com”. Note that before any warranty claims will be fulfilled, satisfactory proof of purchase will be required, and a photo or video of the damaged part must be sent and reviewed by Ewheels. 

     

    Returning Faulty Parts

    Do not return faulty parts to Ewheels without prior consent. A request for a return authorization is required prior to returning items. All transportation costs and shipping damage incurred while submitting units and/or parts for repair or replacement are the responsibility of the original purchaser.

     

     

     

    SHIPPING DAMAGE AND SHIPPING POLICIES

     

    Shipping Damage

    In the event shipping damage occurs, it must be reported and addressed in a timely manner. Shipping damage claims are time sensitive and cannot be delayed. In the event the packaging is extremely damaged and the bike is beyond repair, please refuse the shipment, and contact Ewheels for further steps.  

     

    Shipping – Domestic

    When applicable, part costs will be covered under warranty, and all warranty items will be shipped via FedEx Ground. Shipping fees will be at the expense of the purchaser.

     

    Shipping – International

    When applicable, parts will be provided under warranty at no charge, but shipping to any offshore and/or international location will be the responsibility of the original purchaser. International and offshore end-users must contact Ewheels directly to initiate the warranty process.

     

     

    *Implied warranties, including those of merchantability and fitness for a particular purpose, are limited to one (1) year from the date of the original purchase and to the extent permitted by law. Any and all implied warranties are excluded. This is the exclusive remedy. Liabilities for consequential damages under any and all warranties are excluded*

     

    If you receive a damaged or defective item, contact our Customer Service Department within 3 days of delivery at support@letsebike.com . Please be prepared to supply the order number and item number from your original confirmation e-mail, as well as your e-mail address and phone number. ELECTRIC WHEELS will make every reasonable effort to assist you by either providing replacement parts or technical assistance to solve the problem. We will get you forwarded to get assistance from ELECTRIC WHEELS Directly, they'll process all replacements that are defective.

    SHIPPING CHARGES INCLUDED IN THE PURCHASE PRICE OF THE MERCHANDISE ARE NON-REFUNDABLE.

    CUSTOMER IS RESPONSIBLE FOR RETURNING MERCHANDISE AT THEIR OWN EXPENSE IMPORTANT

     

    Credit or Refund
    You can expect a credit or refund, less a 20%-30% restocking and handling fee, in the same form of payment originally used for purchase within 30 days of our receiving your returned product back complete and in good and unused condition. You will be refunded the purchase price, EXCLUDING the shipping cost and a 20%-30% restocking fee.

     

    Cancelled Orders

    Orders cancelled after the item has shipped are subject to all standard return policies. You must accept delivery, obtain an RA Number and ship the item back to the correct address. If delivery of an item is refused, return shipping costs are deducted from the issued credit and a 20%-30% restocking fee will apply. 

    Returning an Item

    Standard Return Shipping

    1. Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition, to ensure a credit.

    2. Complete the return reason questionnaire and include it in the return package.

    3. Before sending your return shipment, please remove all extra labels from the outside of the package.

    4. Send the return package to the following address: 

      EWheels

      RETURNS DEPARTMENT

      750 E. Covey Lane, Suite 135

      Phoenix, AZ 85024

    5. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.

    6. It is recommended that you use UPS whenever possible for your return. Retain the return Tracking Number to monitor delivery status.

    7. To receive a refund or credit, items must be returned within 10 days of original shipment date.

    8. Credit for gift returns will be issued to the original purchaser.

    To contact our Customer Service Department, please email support@letsebike.com .

    Returning an Oversized Item
    Items are considered to be oversized if they are heavier than 30 pounds. You will not be refunded shipping charges under any circumstances on Oversized Items that are returned . Please be aware that shipping charges can be quite expensive for Oversized Items. Follow these steps to return an Oversized Item:

    1. If you have assembled the product, dissemble it before shipment using the original protective packaging materials.

    2. Package the disassembled item(s) securely in original product packaging, whenever possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition, to insure a refund or credit.

    3. Complete the return reason questionnaire that was included with your packing slip. Remove the mailing label portion and include the remainder of the slip in the return package.

    4. Contact a Customer Service Specialist at  support@letsebike.com  for instructions on arranging a freight delivery pickup for your items. Please have your customer ID number located on your packing list available when you call.

    5. You must be present at the location and time of pickup. All packaged item(s) must be at the front door for the freight driver.

    6. To receive a refund or credit, items must be returned within 15 days of original shipment date.

    7. Credit for gift returns will be issued to the original purchaser.

     

    IMPORTANT If there is significant visible damage to the carton upon receipt, request that the driver note the damage and request a claim be filed with the carrier for damage. You should also immediately contact ELECTRIC WHEELS Customer Service representative at support@letsebike.com .

     


    Customer Reviews

    Based on 56 reviews
    91%
    (51)
    9%
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    L
    Lorinda Schwarz
    Great bike

    Love this bike. Lots of battery. Lots of power. Great commuter. Really like the throttle on off, especially when moving my bike into the garage each day.

    M
    Macolm
    Daughter Reall likes it

    My daughter loves the bike. I was afraid i'd get her the wrong bike so I called and spoke to a rep. They answer the phones immediately snd they were able to walk me thru everything and they didn't take a long time to do it. Thanks guys

    J
    Jessica Ann Burton
    Let's EBike Review

    My friend referred me to this company because she let me know how great you guys handle everything with her purchase. She let me know that you guys ship out fast, which is rare in today's world. But you guys lived up to the expectation

    D
    Duane M
    Love It

    I bought my bam from Ed at Northern Fun Wheels. In Houghton lake, What a great product.

    R
    Rommy
    Excellent store, with a quality product

    I'm always cautious buying an expensive item online. However everything Anne told me on the phone was accurate. The bike arrived in perfect condition and was easy to assemble.