RETURNS & REFUNDS

As soon as you place your order, you'll receive an "Order Confirmation" email with details about your order.

After we receive your order, we'll start processing it immediately. We process the majority of our customers' orders within 12 hours. We want you to receive your item(s) as soon as possible!

After your order is processed, it usually takes between 1-3 working days for it to be shipped. You will receive a "Shipment Confirmation" email with tracking info as soon as your order is dispatched to you.

WE WORK WITH

IMPORTANT: you must be present to sign for your order when it arrives. All of our e-bikes are shipped with "Signature Required" to make sure they arrive safely. After you receive your tracking information, you can know exactly when your order is going to arrive so you can make proper arrangements.

How Much Does Shipping Cost?

Shipping is FREE on all of our products! No minimums required.

How Long Does It Take To Ship My Order?

As soon as we receive your order, we'll start processing it immediately. Your order will be dispatched to you in 1-3 working days.

How Long Would It Take To Receive My Order?

After your order is shipped, it will take between 3-8 working days for you to receive your items depending on your location.

How Do I Track My Shipment?

As soon as your order is shipped, we'll send you an email containing your tracking number. You can use it to track exactly where your order is.

Which Courier Will Deliver My Order?

We work with different shipping providers to ensure the fastest shipping times for you. Some of them are: UPS, FedEx, DHL, USPS as well as as other premium couriers.

Do You Ship Internationally?

At this moment, we only ship within the US.

Should I Be Present To Receive My Order?

All of our e-bikes are shipped with "Signature Required". This is to ensure your e-bike gets to you safely. You can make arrangements accordingly based on the date on your expected delivery tracking info.

We Would love to hear from you! We can talk about e-bikes all day long :)

If you need help choosing an e-bike, have any questions, requests, feedback or you just want to say hi, please feel free to contact us using one of the methods below.

You can also visit our FAQ page to see if your question is answered there. 

Use your preferred method above to get in touch with us. Our experts are available between 9am-9pm PST. If the line is busy, just leave us a message and we'll get back to you ASAP.

Unlike other stores, your message isn't going to the abyss, never to see daylight again. We do reply to every single request we get. We provide the exceptional service that we would love to experience ourselves!

We can't wait to hear from you! 

Let's be honest. Buying an electric bike is not a small investment. Also, as much fun as electric bikes are, choosing the best e-bike for you could be a daunting process. We help you have the best e-bike buying experience through:

1. Stellar Customer support: there are a lot of choices when it comes to buying an electric bike. Many of our customers are overwhelmed with the number of e-bikes on the market a well as all the technical jargon that surrounds them. Through our expert detailed descriptions, website advanced filtering options and expert customer staff, we can help you choose the perfect e-bike for yourself or your loves ones! You're paying a premium for your electric bike and you'll get premium support with us.

2. Premium Quality: we refuse to sell low quality e-bikes at Let's Ebike. We only offer premium e-bikes from the best brands on the market. You don't have to worry about your electric bike breaking or stopping to work after 6 months of buying it. Our expert e-bike staff thoroughly hand-picks every single electric bike we sell on our store so you can spend more time riding and having fun and less time worrying about you e-bike stopping to work.

3. Passionate Staff: here at Let's Ebike, we talk about electric bikes all day every day! We live and breathe e-bikes! We're really proud to have such a great team that is passionate not only about e-bikes, but more importantly about serving our valued customers. You won't find this level of expertise and passion anywhere else. We made sure of it! 

If you have any question or feedback, feel free to reach out to us using our contact page. Without our customers, we wouldn't be here. You are the cornerstone of Let's Ebike and we strive to provide you with the best service you've ever received.

4. Free Shipping: our free shipping policy doesn't have any minimums. You'll get free shipping no matter what product you order from us.

5. No sales tax: unlike brick and mortar stores, we don't charge sales tax on any of our products depending on your location. We'll pass those savings on to you.

6. Easy Financing: we have partnered with Klarna to offer you easy financing options. You can order your e-bike now and then pay later in easy installments.

7. Lowest Prices: we offer a price match guarantee on all of our products. If you find any other store selling the exact same item we have on our store but cheaper, then we will match that price, even if you've already purchased from us!

Thank you & happy e-biking! 

We have partnered with Klarna to provide you with financing on your purchases - offers start at 0% APR if paid in full within 6 or 12 months!*

 *Interest will be charged to your account from the transaction posting date at 19.99% APR if the purchase balance is not paid in full by the end of the applicable 6 or 12 months promo period. Minimum monthly payment required. Additional payments may be required to pay off purchase before promotion expires.

Promotional offers are for qualifying customers. Non-promotional purchases have a standard APR of 19.99% and are subject to a potential $2 monthly minimum interest charge. See terms.

It’s simple and easy - no credit cards or bank accounts required

1.  Add your item to the cart

2.  Select "KLARNA" as your payment option at checkout.  You'll see which plan your order qualifies for

3.  You will be required to share 2 pieces of information

4.  Approval is instant and you will be invited to confirm the purchase

5.  Let's Ebike ships you the item immediately

6.  Klarna will send you an email 1 month after shipping to advise you on how to start paying monthly installments.

 After that, complete all future purchases using financing with just a one-click checkout!

Payments on Klarna.com

You can review your latest purchases and settle your monthly statement at any time by logging into your Klarna account at www.klarna.com.

Safe and Secure

We use modern safeguards and security to protect your information and prevent unauthorized purchases. Zero Fraud Liability with Klarna’s Buyer Protection policy.

Find out more about Klarna’s buyer protection

About Klarna

• 70,000+ merchants globally
• 60 million+ existing customers
• Available in 18 countries

Frequently Asked Questions

Don’t see your question here? Check out Klarna’s full FAQ page!

Q:​ ​What​ ​is​ ​Klarna?

A: Klarna is a global payment solutions company that provides customers with a simpler and seamless buying experience. We work with over 70,000 merchants and 60 million customers globally.

Klarna provides an affordable and highly flexible financing option which is offered at our checkout. This open-end line of credit is issued by WebBank in partnership with Klarna, and it allows you to pay for your purchases over time.

Q:​ ​How​ ​do​ ​I​ ​pay​ ​for​ ​my​ ​purchase​ ​over​ ​time?

A: It’s simple! Just select “Klarna” at checkout to proceed to the application where you will enter simple, top-of-mind information to apply. You will know in seconds which payments plan you are approved for. Once completed, the merchant will ship your order and Klarna will send you an email regarding upcoming payments. Payments are managed here on Klarna.com.

Q:​ ​What​ ​are​ ​your​ ​APR​ ​rates?

A: Our APR rates vary depending on your purchase amount. You will see the promotional APR and time period that your purchase qualifies for, and the total you will pay when you select Klarna as your payment option at checkout. You will review this before you complete your purchase.

Q:​ ​How​ ​much​ ​will​ ​I​ ​have​ ​to​ ​pay​ ​for​ ​my​ ​purchase?

A: For No Interest if Paid in Full purchases, you only pay your order total if it is fully paid within 6 or 12 months depending on your plan - no interest added! Keep in mind, you still need to make at least your minimum monthly payment as noted on the statement Klarna will email to you. If your No Interest if Paid in Full balance is not paid for within the promotional period, interest will be charged to your account from the transaction posting date at 19.99% APR.

Warranty – Power Bikes (E-Bikes)

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Models Included

EW-Supreme, EW-Folding, EW-Nomad, EW-Step Thru, EW-Urban.

Five Year Limited Warranty

Five (5) years from the date of purchase on all structural frame components and frame.

One Year Limited Warranty

One (1) Year from the date of purchase, if any part or component of the bike is found upon examination to be defective in material and/or workmanship, it will be replaced at BAM Power Bike’s discretion. Parts included are the battery, motor, throttle, controller, LCD display, wiring, derailleur, hardware, wheel hubs, rims, pedals, kickstand, handlebar components and any other parts mutually agreed to of failed due to a manufacturing defect or quality issue.

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WARRANTY EXCEPTIONS AND EXCLUSIONS

Service and Labor Costs

Unless previously authorized, service calls and labor costs are NOT included or covered under any warranty. The purchaser is responsible for the delivery to the authorized repair facility. Satisfactory proof of purchase is always required for warranty service. Please contact Ewheels directly for any assistance in locating a service provider or to make a warranty claim.

Consumable Items

Consumable items which may need replacing due to normal wear and tear like tires, tubes, lights, chains, upholstery and seating, brakes and brake pads, cables, fuses, buttons, shrouds and covers.

Damage, Accidental Damage and Misuse

Damaged caused by: battery fluid spillage or leakage, abuse, misuse, accident, negligence, improper operation, excessive loading, maintenance, storage, acts of God, commercial use, or use other than normal, extreme riding, modifications and alterations. 

Second Hand Owners and Reselling

No warranty will be offered or honored for second hand owners. The warranty is exclusively offered to the original purchaser. 

HOW TO MAKE A WARRANTY CLAIM

Initiating A Warranty Claim

To initiate a warranty claim, please contact Ewheels service department by calling 888-571-2845, or by email at “Service@ewheelsdealers.com”. Note that before any warranty claims will be fulfilled, satisfactory proof of purchase will be required, and a photo or video of the damaged part must be sent and reviewed by Ewheels. 

Returning Faulty Parts

Do not return faulty parts to Ewheels without prior consent. A request for a return authorization is required prior to returning items. All transportation costs and shipping damage incurred while submitting units and/or parts for repair or replacement are the responsibility of the original purchaser.

Warranty Claims
Those parts and/or products which are determined by ELECTRIC WHEELS to be defective and to qualify for warranty replacement will be provided at no charge, only after a valid warranty claim is processed by ELECTRIC WHEELS Customer Service Department. Warranty claims must be made by the original purchaser by contacting the ELECTRIC WHEELS Customer Service by email at service@ewheelsdealers.com  within the warranty period (stated above). Standard Shipping & Handling fees will apply to all orders placed for warranty parts and/or products and will be charged to the customer/warranty claimant at the time said parts and/or products are shipped from ELECTRIC WHEELS.

ELECTRIC WHEELS, at its sole discretion, has the option of replacing with a new part, or factory re-certified part. The Limited Warranty stated herein is in lieu of and expressly excludes all other warranties not expressly set forth herein, whether expressed or implied by law or otherwise, including, but not limited to, any warranties for merchantability and/or fitness for any particular purpose. ELECTRIC WHEELS shall in no event be liable or responsible for incidental or consequential losses, damages or expenses in connection with their products. The liability of ELECTRIC WHEELS hereunder is expressly limited to the replacement of goods complying with this warranty or at the sole discretion of ELECTRIC WHEELS to the repayment of an amount equivalent to the purchase price of the product in question.

Parts and Repairs

Please contact an authorized Dealer or ELECTRIC WHEELS Customer Service directly with any parts and repairs questions at service@ewheelsdealers.com .

Tires and inner tubes are warranted to be free from manufacturing and material defects for 30 days. The tire and inner tube warranty does not include damage from normal road hazards, flat tires, tire cuts and the like, skid wear or blowouts from over inflation or other such misuse, or normal wear.