RETURNS & REFUNDS 

Contact Us Page

Our representatives are available 24/7 (Anytime, Arizona Time) For Customer Service Concerns. Our shipping center support, returns support, & technical support have operation hours Mon - Fri 9am - 4pm PST. Some of our shipping centers are closed on Thursdays

But if you ever need any assistance, you can always reach out in multiple ways. 

- Email: Support@letsebike.com
- Phone: (888) 886-1488 (Text service available as well)
- Live Chat: Lower right hand corner on our website

We do our best to acknowledge every single inquiry we receive, as always, YOU MATTER TO US. We provide the top notch customer service.

Give us a call at anytime and we'd be honored to serve you!

You can now even place an order over the phone 24/7 

Give us a call at your convenience - (888) 886-1488

Thanks for stopping by to Let's Ebike! We have all of the best options for electric bike/mopeds. We carry top quality brands in the industry for ebikes. 

Overall our mission is to provide immense value to our customers to give them the best option possible for them. We are not the Brand, we carry brands. By carrying brands this gives us a chance to give our customers multiple options to find the best bike choice for their experience! 

We aren't like any other bike stores. We provide the following: 

- Amazing Customer Service: We put our customer on a pedestal, honestly without you there will be no Let's Ebike. Give us a call, our phone reps are available to speak 24/7, we're not like most companies who look at you as just an order number, your  name to us. YOU MATTER TO US.

- Top Quality Bikes: This is relative to your opinion, but we have have factual data as well. We carry best selling brands in the industry for commute, mountain biking, hunting, and more!

- Fast Shipping: If our products are in stock we typically ship anywhere from Same Business Day to 3 Business Days. For the most part, your merchandise is handled diligently with very fast shipping to arrive at your doorstep.

- Financing: Most companies they don't allow everyone an opportunity to experience electric biking. We know that these products can get expensive, with that being said, this isn't any ordinary bike you're purchasing for you and your family. Financing allows our customers who don't wish to pay money upfront a chance to experience our ebikes as well. 

- Free Shipping And No Sales Tax: This gets very interesting..... Before the big turn in the world with the pandemic going on, most retail stores were available for walk ins. After the pandemic in 2020 most retailers had 2 choices; 

1. Shut Down Business Completely

2. Pivot 100% Online as a Retailer

We're number 2. We are 100% online retailer, yes there's pros and cons, But we focus on our pros. We're able to cut cost with leasing brick and mortar spaces and put that savings BACK INTO OUR CUSTOMER'S POCKETS. By being online, it also helps us get 98% of our customers qualified to pay no sales tax. Most of our customers save anywhere from $100 to upwards of $1,000 on select purchases with us because of our advantages in the market! 

Overall, our store, outside of being started out of a need, has a bit of a short story. Here's a message from our owner. 

We have partnered with Klarna to provide you with financing on your purchases - offers start at 0% APR if paid in full within 6 or 12 months!*

 *Interest will be charged to your account from the transaction posting date at 19.99% APR if the purchase balance is not paid in full by the end of the applicable 6 or 12 months promo period. Minimum monthly payment required. Additional payments may be required to pay off purchase before promotion expires.

Promotional offers are for qualifying customers. Non-promotional purchases have a standard APR of 19.99% and are subject to a potential $2 monthly minimum interest charge. See terms.

It’s simple and easy - no credit cards or bank accounts required

1.  Add your item to the cart

2.  Select "KLARNA" as your payment option at checkout.  You'll see which plan your order qualifies for

3.  You will be required to share 2 pieces of information

4.  Approval is instant and you will be invited to confirm the purchase

5.  Let's Ebike ships you the item immediately

6.  Klarna will send you an email 1 month after shipping to advise you on how to start paying monthly installments.

 After that, complete all future purchases using financing with just a one-click checkout!

Payments on Klarna.com

You can review your latest purchases and settle your monthly statement at any time by logging into your Klarna account at www.klarna.com.

Safe and Secure

We use modern safeguards and security to protect your information and prevent unauthorized purchases. Zero Fraud Liability with Klarna’s Buyer Protection policy.

Find out more about Klarna’s buyer protection

About Klarna

• 70,000+ merchants globally
• 60 million+ existing customers
• Available in 18 countries

Frequently Asked Questions

Don’t see your question here? Check out Klarna’s full FAQ page!

Q:​ ​What​ ​is​ ​Klarna?

A: Klarna is a global payment solutions company that provides customers with a simpler and seamless buying experience. We work with over 70,000 merchants and 60 million customers globally.

Klarna provides an affordable and highly flexible financing option which is offered at our checkout. This open-end line of credit is issued by WebBank in partnership with Klarna, and it allows you to pay for your purchases over time.

Q:​ ​How​ ​do​ ​I​ ​pay​ ​for​ ​my​ ​purchase​ ​over​ ​time?

A: It’s simple! Just select “Klarna” at checkout to proceed to the application where you will enter simple, top-of-mind information to apply. You will know in seconds which payments plan you are approved for. Once completed, the merchant will ship your order and Klarna will send you an email regarding upcoming payments. Payments are managed here on Klarna.com.

Q:​ ​What​ ​are​ ​your​ ​APR​ ​rates?

A: Our APR rates vary depending on your purchase amount. You will see the promotional APR and time period that your purchase qualifies for, and the total you will pay when you select Klarna as your payment option at checkout. You will review this before you complete your purchase.

Q:​ ​How​ ​much​ ​will​ ​I​ ​have​ ​to​ ​pay​ ​for​ ​my​ ​purchase?

A: For No Interest if Paid in Full purchases, you only pay your order total if it is fully paid within 6 or 12 months depending on your plan - no interest added! Keep in mind, you still need to make at least your minimum monthly payment as noted on the statement Klarna will email to you. If your No Interest if Paid in Full balance is not paid for within the promotional period, interest will be charged to your account from the transaction posting date at 19.99% APR.

​WARRANTY 

Limited Warranty
ELECTRIC WHEELS products are warranted to the original retail purchaser, when purchased directly from an authorized ELECTRIC WHEELS reseller, to be complete and free from defects in materials and workmanship in the frame and components, except for tires and inner tubes and batteries, for a period of:

​

1. All electric scooters: 30 days from the date of purchase

2. EWHEELS branded electric bicycles and Mobility scooters : 90 days from the date of purchase

ELECTRIC WHEELS replacement/maintenance parts & accessories: 30 days from the date of purchase/receipt when purchased directly from ELECTRIC WHEELS.

​

1. Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition, to ensure a credit.

2. Complete the return reason questionnaire and include it in the return package.

3. Before sending your return shipment, please remove all extra labels from the outside of the package.

4. Send the return package to the following address: 
   EWheels
   RETURNS DEPARTMENT

   750 E. Covey Lane, Suite 135

   Phoenix, AZ 85024

5. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.

6. It is recommended that you use UPS whenever possible for your return. Retain the return Tracking Number to monitor delivery status.

7. To receive a refund or credit, items must be returned within 10 days of original shipment date.

8. Credit for gift returns will be issued to the original purchaser.

9. If you have assembled the product, dissemble it before shipment using the original protective packaging materials.

10. Package the disassembled item(s) securely in original product packaging, whenever possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition, to insure a refund or credit.

11. Complete the return reason questionnaire that was included with your packing slip. Remove the mailing label portion and include the remainder of the slip in the return package.

12. Contact a Customer Service Specialist at  support@letsebike.com  for instructions on arranging a freight delivery pickup for your items. Please have your customer ID number located on your packing list available when you call.

13. You must be present at the location and time of pickup. All packaged item(s) must be at the front door for the freight driver.

14. To receive a refund or credit, items must be returned within 15 days of original shipment date.

15. Credit for gift returns will be issued to the original purchaser.

16. All electric scooters: 30 days from the date of purchase

17. EWHEELS branded electric bicycles and Mobility scooters : 90 days from the date of purchase\

18. Shipping charges included in the Purchase Price of the Merchandise are non-refundable.

19. Customer is responsible for returning merchandise at their own expense.

Specific Warranty Items

Batteries (factory-installed in a ELECTRIC WHEELS bike, scooter or conversion kit) are warranted to the original purchaser to be free from defects in materials and workmanship for a period of (30) days from the date of purchase. The battery warranty does not include damage from power surges, use of improper charger, improper maintenance or other such misuse, or normal wear. Batteries purchased as maintenance or accessory parts are warranted for 30 days from the date of purchase/receipt when purchased directly from ELECTRIC WHEELS.

​

Items Not Covered
Warranties are limited to replacement of parts and/or products determined by ELECTRIC WHEELS, at its sole discretion, to be defective. In cases where multiple components are missing, you may be redirected to the retailer for assistance.

ELECTRIC WHEELS Limited Warranty does not cover or apply to the following: Normal wear and tear; any damage, failure and/or loss caused by accident, shipping, misuse, neglect, abuse and/or failure to follow instructions or warnings as stated on the product or in the applicable owner’s manual or other printed materials provided with the product; damage, failure and/or loss caused by the use of the product for stunt riding, ramp jumping, competition, off-road use, acrobatics, trick riding or other similar activities,water damage,  or use in any other manner for which such products were not specifically designed.

​

This warranty does not apply to any products or components, mechanical and/or electrical, which have in any way been altered from their original configuration by any person. ELECTRIC WHEELS will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts.

​

The ELECTRIC WHEELS Limited Warranty does not cover or apply to any ELECTRIC WHEELS product used for rental or commercial purposes unless the specific product is designated, labeled or marketed by ELECTRIC WHEELS as acceptable for rental or commercial use.

​

The ELECTRIC WHEELS Limited Warranty does not cover or apply to any ELECTRIC WHEELS product sold by a non-authorized reseller or retailer.

​

The ELECTRIC WHEELS Limited Warranty does not cover or apply to any replacement, maintenance or accessory parts not sold directly by ELECTRIC WHEELS to the original retail purchaser.

​

Warranty Claims
Those parts and/or products which are determined by ELECTRIC WHEELS to be defective and to qualify for warranty replacement will be provided at no charge, only after a valid warranty claim is processed by ELECTRIC WHEELS Customer Service Department. Warranty claims must be made by the original purchaser by contacting the ELECTRIC WHEELS Customer Service by email at service@ewheelsdealers.com  within the warranty period (stated above). Standard Shipping & Handling fees will apply to all orders placed for warranty parts and/or products and will be charged to the customer/warranty claimant at the time said parts and/or products are shipped from ELECTRIC WHEELS.

ELECTRIC WHEELS, at its sole discretion, has the option of replacing with a new part, or factory re-certified part. The Limited Warranty stated herein is in lieu of and expressly excludes all other warranties not expressly set forth herein, whether expressed or implied by law or otherwise, including, but not limited to, any warranties for merchantability and/or fitness for any particular purpose. ELECTRIC WHEELS shall in no event be liable or responsible for incidental or consequential losses, damages or expenses in connection with their products. The liability of ELECTRIC WHEELS hereunder is expressly limited to the replacement of goods complying with this warranty or at the sole discretion of ELECTRIC WHEELS to the repayment of an amount equivalent to the purchase price of the product in question.

Parts and Repairs

Please contact an authorized Dealer or ELECTRIC WHEELS Customer Service directly with any parts and repairs questions at service@ewheelsdealers.com .

Tires and inner tubes are warranted to be free from manufacturing and material defects for 30 days. The tire and inner tube warranty does not include damage from normal road hazards, flat tires, tire cuts and the like, skid wear or blowouts from over inflation or other such misuse, or normal wear.