- Lowest Price Guarantee
- Easy Returns
- Fast Shipping
- No Sales Tax On Your Order
Lowest Price Guarantee
We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price aside from us before your purchase date please let us know and we will credit accordingly, if sensible. We want you to feel confident that you are getting the absolute best price for the product you are ordering (Please note that this doesn't apply to promo offers, closeouts, seasonal, or holiday sales). We do not Price Match Extended Warranties
To request your price match simply e-mail us a link to the same product on our website, or on our competitors website before your purchase order and we will process the payment accordingly.
Our 100% Price Guarantee has some limitations:
- Promotions such as rebates and buy one, get one free offers are not eligible
- The item must be in stock on the competitors website & manufacture level
- The competitor must be an online store, they may not have a retail location
- The website can not be a discounter or auction website (ie; walmart, amazon, eBay, overstock, etc..)
- The competitor must be an Authorized Retailer of the product in question
- The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
Cancellations & Refunds:
Any order cancelled after the initial 48 hours is subject to a $20 administration fee whether or not your product has shipped. If your product has already shipped but not reached you then you'll be subject to a 15% - 30% restocking fee and any additional shipping fee. (If your purchase is a pre-order we don't charge any fee for cancel)
Returns & Refunds
If you are unsatisfied with your purchase we will gladly accept your returned item. Our general returns policy lasts 7 days. If 7 days have gone by since the arrival of your purchase unfortunately we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Merchandise must be received in 100% new, re-sellable condition. Merchandise is not eligible for refund if it has been ridden, worn, used, abused or damaged in any way. Customers are responsible for total shipping cost (original shipment and return) of merchandise at their own expense unless notified otherwise. To complete your return, we require a receipt or proof of purchase.
Returned product will have a restocking fee of 15 - 30%, it may be lower depending on the manufacturer.
FAST FREE SHIPPING
Shipping For Your Order:
Every order will be confirmed via e-mail directly after you place your order. The confirmation means that we have only received your order in our system and have pre-authorized your credit card for the purchase. After we receive your order we will automatically reach out to our vendors to confirm that the product(s) are in stock and available for immediate shipment. If your product by chance is on back order or unavailable we will void the pre-authorization and contact to you via e-mail. Products usually ship out fast within 1-3 days on business days via UPS, Fedex, or Freight Delivery depending on your items size. Due to the larger size of our product we do not offer express shipping options. If your item(s) are available for immediate shipment (on business days) we will process the charges and submit the order to the destination. Note: Most larger products are delivered curbside/outside via a Freight company.. We ship only in the lower 48 states of the United States.
If your order is in stock and we process the charges to your credit card it will ship within 1-3 business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address your provide when checking out. If you do not receive tracking information from us within 5 business days of your order feel free to follow up with us at email@example.com . Orders should arrive 2-5 days after it's been put in transit depending product ordered and delivery location. Note: Some large items require delivery appointments with the freight companies at times. It is the customer's responsibility to set this up.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged please send photos before the assembly. If photos are taken after assembly we assume that the bike is used. Please email your photos to firstname.lastname@example.org and we will process a claim on your behalf and send out replacements parts.
NO SALES TAX ON YOUR ORDER
No Sales Tax: This gets very interesting..... Before the big turn in the world with the pandemic going on, most retail stores were available for walk ins. After the pandemic in 2020 most retailers had 2 choices;
1. Shut Down Business Completely
2. Pivot 100% Online as a Retailer
We're number 2. We are 100% online retailer, yes we're not able to offer that in person shopping experience anymore, But we focus on our pros. And we have some amazing savings opportunity, just for you!
We're able to cut cost by not leasing brick and mortar spaces and put that savings BACK INTO OUR CUSTOMER'S POCKETS. By being online, it also helps us get 99% of our customers qualified to pay no sales tax on your purchase with us. Most of our customers save anywhere from $100 to upwards of $1,000+ on select purchases with us because of our advantages in the market! Yes, we said $1,000+ saved.
If you have a bigger budget for your Ebike, Why buy your Electric Bike from a local retailer and spend an extra $100 - $1000+ on just sales tax alone! Good thing is, you can save that extra in your pockets.
Like most customers, just roll over that tax savings to an extended warranty to protect that bike of yours :)
Make the right decision.
We have partnered with Klarna to provide you with financing on your purchases - offers start at 0% APR if paid in full within 6 or 12 months!*
*Interest will be charged to your account from the transaction posting date at 19.99% APR if the purchase balance is not paid in full by the end of the applicable 6 or 12 months promo period. Minimum monthly payment required. Additional payments may be required to pay off purchase before promotion expires.
Promotional offers are for qualifying customers. Non-promotional purchases have a standard APR of 19.99% and are subject to a potential $2 monthly minimum interest charge. See terms.
It’s simple and easy - no credit cards or bank accounts required
1. Add your item to the cart
2. Select "BUY NOW, PAY LATER" as your payment option at checkout. You'll see which plan your order qualifies for
3. You will be required to share 2 pieces of information
4. Approval is instant and you will be invited to confirm the purchase
5. Let's Ebike ships you the item immediately
6. Klarna will send you an email 1 month after shipping to advise you on how to start paying monthly installments.
After that, complete all future purchases using financing with just a one-click checkout!
Payments on Klarna.com
You can review your latest purchases and settle your monthly statement at any time by logging into your Klarna account at www.klarna.com.
Safe and Secure
We use modern safeguards and security to protect your information and prevent unauthorized purchases. Zero Fraud Liability with Klarna’s Buyer Protection policy.
Find out more about Klarna’s buyer protection
- 70,000+ merchants globally
- 60 million+ existing customers
- Available in 18 countries
Frequently Asked Questions
Don’t see your question here? Check out Klarna’s full FAQ page!
Q: What is Klarna?
A: Klarna is a global payment solutions company that provides customers with a simpler and seamless buying experience. We work with over 70,000 merchants and 60 million customers globally.
Klarna provides an affordable and highly flexible financing option which is offered at our checkout. This open-end line of credit is issued by WebBank in partnership with Klarna, and it allows you to pay for your purchases over time.
Q: How do I pay for my purchase over time?
A: It’s simple! Just select “Klarna” at checkout to proceed to the application where you will enter simple, top-of-mind information to apply. You will know in seconds which payments plan you are approved for. Once completed, the merchant will ship your order and Klarna will send you an email regarding upcoming payments. Payments are managed here on Klarna.com.
Q: What are your APR rates?
A: Our APR rates vary depending on your purchase amount. You will see the promotional APR and time period that your purchase qualifies for, and the total you will pay when you select Klarna as your payment option at checkout. You will review this before you complete your purchase.
Q: How much will I have to pay for my purchase?
A: For No Interest if Paid in Full purchases, you only pay your order total if it is fully paid within 6 or 12 months depending on your plan - no interest added! Keep in mind, you still need to make at least your minimum monthly payment as noted on the statement Klarna will email to you. If your No Interest if Paid in Full balance is not paid for within the promotional period, interest will be charged to your account from the transaction posting date at 19.99% APR.