RETURNS & REFUNDS 

Contact Us Page

Our representatives are available 24/7 (Anytime, Arizona Time) For Customer Service Concerns. Our shipping center support, returns support, & technical support have operation hours Mon - Fri 9am - 4pm PST. Some of our shipping centers are closed on Thursdays

But if you ever need any assistance, you can always reach out in multiple ways. 

- Email: Support@letsebike.com
- Phone: (888) 886-1488 (Text service available as well)
- Live Chat: Lower right hand corner on our website

We do our best to acknowledge every single inquiry we receive, as always, YOU MATTER TO US. We provide the top notch customer service.

Give us a call at anytime and we'd be honored to serve you!

You can now even place an order over the phone 24/7 

Give us a call at your convenience - (888) 886-1488

Thanks for stopping by to Let's Ebike! We have all of the best options for electric bike/mopeds. We carry top quality brands in the industry for ebikes. 

Overall our mission is to provide immense value to our customers to give them the best option possible for them. We are not the Brand, we carry brands. By carrying brands this gives us a chance to give our customers multiple options to find the best bike choice for their experience! 

We aren't like any other bike stores. We provide the following: 

- Amazing Customer Service: We put our customer on a pedestal, honestly without you there will be no Let's Ebike. Give us a call, our phone reps are available to speak 24/7, we're not like most companies who look at you as just an order number, your  name to us. YOU MATTER TO US.

- Top Quality Bikes: This is relative to your opinion, but we have have factual data as well. We carry best selling brands in the industry for commute, mountain biking, hunting, and more!

- Fast Shipping: If our products are in stock we typically ship anywhere from Same Business Day to 3 Business Days. For the most part, your merchandise is handled diligently with very fast shipping to arrive at your doorstep.

- Financing: Most companies they don't allow everyone an opportunity to experience electric biking. We know that these products can get expensive, with that being said, this isn't any ordinary bike you're purchasing for you and your family. Financing allows our customers who don't wish to pay money upfront a chance to experience our ebikes as well. 

- Free Shipping And No Sales Tax: This gets very interesting..... Before the big turn in the world with the pandemic going on, most retail stores were available for walk ins. After the pandemic in 2020 most retailers had 2 choices; 

1. Shut Down Business Completely

2. Pivot 100% Online as a Retailer

We're number 2. We are 100% online retailer, yes there's pros and cons, But we focus on our pros. We're able to cut cost with leasing brick and mortar spaces and put that savings BACK INTO OUR CUSTOMER'S POCKETS. By being online, it also helps us get 98% of our customers qualified to pay no sales tax. Most of our customers save anywhere from $100 to upwards of $1,000 on select purchases with us because of our advantages in the market! 

Overall, our store, outside of being started out of a need, has a bit of a short story. Here's a message from our owner. 

We have partnered with Klarna to provide you with financing on your purchases - offers start at 0% APR if paid in full within 6 or 12 months!*

 *Interest will be charged to your account from the transaction posting date at 19.99% APR if the purchase balance is not paid in full by the end of the applicable 6 or 12 months promo period. Minimum monthly payment required. Additional payments may be required to pay off purchase before promotion expires.

Promotional offers are for qualifying customers. Non-promotional purchases have a standard APR of 19.99% and are subject to a potential $2 monthly minimum interest charge. See terms.

It’s simple and easy - no credit cards or bank accounts required

1.  Add your item to the cart

2.  Select "KLARNA" as your payment option at checkout.  You'll see which plan your order qualifies for

3.  You will be required to share 2 pieces of information

4.  Approval is instant and you will be invited to confirm the purchase

5.  Let's Ebike ships you the item immediately

6.  Klarna will send you an email 1 month after shipping to advise you on how to start paying monthly installments.

 After that, complete all future purchases using financing with just a one-click checkout!

Payments on Klarna.com

You can review your latest purchases and settle your monthly statement at any time by logging into your Klarna account at www.klarna.com.

Safe and Secure

We use modern safeguards and security to protect your information and prevent unauthorized purchases. Zero Fraud Liability with Klarna’s Buyer Protection policy.

Find out more about Klarna’s buyer protection

About Klarna

• 70,000+ merchants globally
• 60 million+ existing customers
• Available in 18 countries

Frequently Asked Questions

Don’t see your question here? Check out Klarna’s full FAQ page!

Q:​ ​What​ ​is​ ​Klarna?

A: Klarna is a global payment solutions company that provides customers with a simpler and seamless buying experience. We work with over 70,000 merchants and 60 million customers globally.

Klarna provides an affordable and highly flexible financing option which is offered at our checkout. This open-end line of credit is issued by WebBank in partnership with Klarna, and it allows you to pay for your purchases over time.

Q:​ ​How​ ​do​ ​I​ ​pay​ ​for​ ​my​ ​purchase​ ​over​ ​time?

A: It’s simple! Just select “Klarna” at checkout to proceed to the application where you will enter simple, top-of-mind information to apply. You will know in seconds which payments plan you are approved for. Once completed, the merchant will ship your order and Klarna will send you an email regarding upcoming payments. Payments are managed here on Klarna.com.

Q:​ ​What​ ​are​ ​your​ ​APR​ ​rates?

A: Our APR rates vary depending on your purchase amount. You will see the promotional APR and time period that your purchase qualifies for, and the total you will pay when you select Klarna as your payment option at checkout. You will review this before you complete your purchase.

Q:​ ​How​ ​much​ ​will​ ​I​ ​have​ ​to​ ​pay​ ​for​ ​my​ ​purchase?

A: For No Interest if Paid in Full purchases, you only pay your order total if it is fully paid within 6 or 12 months depending on your plan - no interest added! Keep in mind, you still need to make at least your minimum monthly payment as noted on the statement Klarna will email to you. If your No Interest if Paid in Full balance is not paid for within the promotional period, interest will be charged to your account from the transaction posting date at 19.99% APR.

Return Policy

15 DAY RETURN POLICY (Satisfaction Guarantee) 

If during the first 15 days you choose to return merchandise purchased from X-Treme for a replacement/exchange or refund, please review the terms and conditions below.

Return Terms and Conditions

Refunds will be for 100% of the entire purchase price including the original shipping costs.

Extended Warranties purchased will be 100% refunded when a bicycle is returned for a refund; within the extended warranty period only.
At the discretion of X-Treme, a restocking fee of 15% - 30% may be deducted from refunds for items returned in their original condition within 15 days of purchase including but not limited to unauthorized returns.
Customer is responsible for returning merchandise at their own expense.

Merchandise must be received in 100% new, re-sellable condition. Merchandise is not eligible for refund if it has been ridden, worn, used, abused or damaged in any way. Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) and in the original packaging.

Customer must initiate return shipment of the merchandise within 15 days of the purchase date.

Preparing your product for Authorized R.M.A. return shipment:

1. Re-pack the merchandise securely in its original packaging, include the original contents of the box; warranty cards, Manuals, accessories, promotional items, etc.
2. Include a copy of your invoice.
3. Include a copy of the RMA notice you have received from us via our support department help desk.
4. Clearly print your RMA# on the return shipping label (on the outside of the box).For your protection we recommend all returns be sent via UPS, Federal Express, DHL or other courier that issues a tracking number. We recommend that the shipment is insured. The customer is responsible for damage or loss during return shipping.

Freight collect and COD packages will not be accepted.

Contact Tech Support at this link http://support.x-tremescooters.com/ to obtain an RMA number.
*Customer is responsible for returning merchandise at their own expense.

Once merchandise has been received and processed, credit will be applied to the account through which payment was originally made; which means we will refund your dealer or the store you purchased from and your dealer / store will have to refund you.

ORDER CANCELLATION POLICY:

See Full Xtreme ELECTRIC BICYCLE WARRANTY

12 Month (ONE YEAR) Warranty & Lifetime Frame Warranty models (Effective June 1st, 2018):

X-Treme offers a standard ONE Year limited warranty against manufacturer defect and workmanship on all model bicycles and their components that are purchased directly from X-Treme or an authorized Dealer.  Original purchase receipt is required to establish proof of purchase and establish warranty start date.

Your warranty will be void if any modifications are made to the original design of the bike. X-Treme will NOT offer a warranty on any products purchased from second hand sellers, non-authorized Dealers, products that are purchased used or products that are purchased via outlet centers.  X-Treme will, however, offer free lifetime technical support access on these products & if parts are needed those parts may be purchased direct from X-Treme.  

Your warranty begins the day the bicycle is delivered to you.  This warranty covers manufacturer defects and defaults only. We do not cover misuse or broken parts caused by the user or by any other event. We will pay for standard shipping service costs on the first & second warranty shipment only.   Any additional warranty parts that are needed will require the customer to pay all shipping costs.  

All replacement parts are warrantied until the end of the Original Manufacturer’s Warranty Period.   If you receive your replacement part within the last month of the warranty, your replacement part will be warrantied for 30 Days from delivery of the replacement part.

We do offer additional warranties for purchase to extend your warranty period.   Available for purchase are ONE Year Extended Warranty and LIFETIME Extended Warranty.  Yes! We will offer the option to extend your warranty for the entire life of your bicycle!   No other brand offers this extensive warranty. For more information please see the Warranty Page and view EXTENDED WARRANTY OPTIONS.

ONE Year Manufacturer Extended Warranty
This covers your bicycle from manufacturer defect and workmanship of all components for ONE Year after your original warranty ends. Batteries will be warrantied on a pro-rated basis. . Shipping & Handling is not included, beyond the original standard warranty, and will be the responsibility of the customer.
This warranty begins the day after your original warranty ends.
Not available for model: City Rider or any Scratch & Dent model.

LIFETIME Extended Warranty

This covers your bicycle from manufacturer defect and workmanship of all components for the entire LIFE of your bicycle. Batteries will be warrantied on a pro-rated basis. Warranty is limited to not exceed one set of tires per year unless there is manufacturer defect. Tube replacement will remain at X-Treme’s discretion not to exceed sensible amount. Shipping & Handling is not included, beyond the original standard warranty period, and will be the responsibility of the customer.

BATTERY WARRANTY

We offer a full ONE Year warranty on all bicycle batteries to the original purchaser.  Your battery is warranted for any manufacturer defect in material or workmanship.   The battery will be repaired or replaced free of charge. Original proof of purchase is required to establish proof of purchase and warranty effective date.

X-Treme requires that defective batteries be returned to us for repair or exchange.  X-Treme does not pay the shipping fees to return the batteries to us however we will pay to ship the batteries back to you. If you have questions about our warranty, please contact our support department by calling (888) 886-1488 or reaching our support email - support@letsebike.com . A friendly representative will get back to you quickly. Our support department hours are Monday through Thursday 9 AM to 5 PM PST.

Replacement batteries are warrantied through original manufacturer’s warranty unless extended warranty is purchased which will be on a pro-rated basis.