Ecotric Return Policy
At Ecotric, they offer a 30-Day Return policy.
Ecotric Electric Bicycle Return Policy allows you to return or exchange your electric bicycle once within 30 days from the date of delivery receipt for a refund or exchange. Please consult the warranty terms for deeper information on when a return is applicable. Please note that we do not accept the return of the spare parts, if you insist on returning it back, you need to bear this returned shipping cost and 20% restocking fee.
Please request a Return and Exchange Authorization. (First contact support@letsebike.com so they can assist you with the return. We will contact ECOTRIC Support for a return label at service@ecotric.com ). Once the Return and Exchange Authorization is issued, we will email you a return label. You must print the return label and paste it on the carton when shipping back returned electric bike.
Ship-back charge:
a. If the unit was purchased under a free-shipping promotion there will not be refund for shipping fees however, and the customer will bear the 20% restocking fee if the return is unrelated to quality, damages or wrong item but merely for a personal and discretional last-minute decision from the buyer.
b. If the return is accepted, Ecotric will issue a pre-paid shipping slip to you by email. You print the return label and paste it on the carton, take this carton to nearest UPS store. (If you need the pick up service, please tell us and we will arrange a return label with the pick up fee for you, but you need to pay this pick up fee.)
The returned unit must be in like-new condition, include all original packaging, accessories and documentation, any missing components may be deducted from the total refund.
Any shipping damage during the ship-back may incur in a deduction from the total refund.
Returned units are subject to a 20% inspection and restocking fee from the original purchase price.
Refund will be issued in an average time frame of 2 -3 weeks after we receive, inspect and process the returned unit.
Your refund will be credited back to your original method of payment. Once your refund has been processed, it will take 7 to 10 business days for your bank to process the credit and apply it to your account. Notice: the customer must have written Return Merchandise Authorization (RMA) number from Ecotric. If a customer sends a return without it a refund will not be issued and the customer will have to pay shipping to get the item returned, or, sacrifice the item.
This allows you to try the bike at home for 30 days and if you are not happy with your new Ecotric bike, you can return it for an exchange or a refund within 30 days after receiving the bike. Before return, please make sure to contact support@letsebike.com and/or Ecotric at service@ecotric.com to request a Return Authorization number- they have helpful suggestions if you are considering a return due to performance of the item, sizing, or for any other reason. Meanwhile, they promise that all the electric bikes their customers receive are brand new, they never sell any open-box, refurbished or clearance bikes to you, as well as batteries. So please note that all the returned bikes, as well as batteries, are subject to a 15% restocking fee within the 30-day trial period.
Contact their Customer Service Department at service@ecotric.com to approve the return within 30 days of delivery date. Keep in mind that an exchange for an Ecotric product better suited to your needs is also possible. After the 30-day period expires, the product cannot be returned to Ecotric.
All returns must be repacked back into the original packaging when you send it back to Ecotric.
Once the Return Authorization is issued, Ecotric will provide you with a return shipping label and a date when the UPS/FedEx will stop by to pick up the product.
Once your return is received, we (Journey Bikes) will process a refund in 10 working days. Your refund will be credited back to your original method of payment.
Once your refund has been processed, it will take 7 to 10 business days for your bank to process the credit and apply it to your account.
Notice: the customer must have written Return Merchandise Authorization (RMA) number from Ecotric. If a customer sends a return or refuses delivery of their product without first obtaining an RMA number from Ecotric, a refund will not be issued and the customer will have to pay shipping to get the item returned, or, sacrifice the item.
Returns or exchanges are only allowed once within 30 natural days of receiving the purchased vehicle.If the return claim is valid the customer will receive a refund for the amount of the purchase price minus a repacking and restocking fee of 20%.
If you buy spare parts on our website, we will not accept the return. Please confirm that you buy the right spare parts.